Providing SNAP benefits to applicants across the five boroughs is a tumultuous task considering the limited and or antiquated resources, consistent changes to intently increase efficiency not working properly and a low morale amongst staff who feel overworked, underpaid with little or no recognition.
It takes a people person like myself to understand these dynamics, separate the truth from the heresy, and recreate a culture that best suites the goals of the Agency as well as the staff. It is doable.
Leadership changes often which in turn changes the course towards established goals abruptly, all the while attempting to maintain standards and efficient outcomes on the case determination.
A manager in this role must wear several hats to mobile the motivation, of staff and reflect it within the measured stats.