Pros: information on city departments
Cons: contract negotiation w/mayor, healthcare, mandatory overtime
A typical day at work is busy and most often times hectic and exhausting. Working with the constituents of the city of Philadelphia can be very taxing because many city departments are not functioning as effectively as they should, which leaves the residents very frustrated and the frustration in often directed towards the 311 call center agents.
Working in the 311 call center has taught me a lot about city services and departments and their daily operating functions.
The co-workers are a great group of people, always willing to offer help and support.
The hardest part of the job, is attempting to provide information to residents that are so irate that they refuse to listen.
The most enjoyable part of the job, is receiving a call back from a resident expressing their satisfaction for a resolved issue and accommodating me for my exceptional customer service.