Great place to work if you need to build experience and connections.
Pros: Benefits, ability to work on all levels of IT, ease of schedule
Cons: hours, low morale, short ceiling for advancement.
A typical day of work consists of checking the help desk queue and looking for escalated tickets. After that, you pick tickets relevant to your expertise and you work those tickets. I have learned so much about network infrastructure and maintenance and it has helped me build my career immensely. I have also made powerful and influential connections since it is a government job. For the most part my co workers are exceptional. The hardest part of the job is the hours you have to work, and being on call on weekends. The most enjoyable part is having the ability to learn what you want to learn at your pace.