Provided Phone, Remote Desktop or On-site support for City of Plano Employees. This included all government facilities within the city. Support range from software, hardware networks and printers. Installed PC Replacements for Library's, Fire and Police Departments, Courts, City Hall, Public Works, Emergency Operation Center and 911 Call center. Answer calls from employees and create a ticket using Altiris ticketing system. After creating the ticket, it would be dispatched to the appropriate department within Technology Services.