High Energy, Customer Focused working environment
Customer Services Representative (Former Employee) – San Diego, CA – May 21, 2015
It takes about 6 months to learn all the components of this position. After which one is expected to handle customer calls efficiently. I opened and closed water accounts and spoke to a wide-range of customers from very affluent areas to impoverished areas of San Diego. I made an effort t treat each customer with kindness, dignity and respect. People would often talk to me on a person level and I would listen, just because they needed someone to listen. In closing, I would wish them luck with their dilemma and they were often grateful. My supervisor received many compliments on my ability to listen, and help my callers. I also responded to over 2000 customer's per month, which I was compensated with paid time off!
I spent nearly five years in this position, but resigned to attend college which was the best, personal investment in my life. I now have developed critical thinking skills which even makes be a better listener and speaker. This job afforded me the opportunity to bod with numerous co-workers as we needed one another for support, particularly with racist callers, who you insult you because of how you sound over the telephone. This was very hard, but I often would turn lemons into lemonade, by letting the caller know you understand their frustration with a nigh water bill. I went on to inform the caller how the account is billed, that there may be a leak (undetected) and how to see whether one exist at the meter. I sometime would get an apology. This is a testament to how one can utilize voice, patience and kindness to combat the most virulent customer.
Wonderful co-workers and supervisors
Dealing with angry mean people