911, it's not just three random numbers!
Dispatcher (Former Employee) – Warren, MI – February 11, 2013
Working with at least two others, together we worked as a unit, having to communicate effectively, quickly and often having to prioritize the incoming calls for service. Frequently I was acting Supervisor and as such I had the final say on how calls were handled, in what order and when they were dispatched. We had supervisors that were our equal co-workers, but, our management frequently came from our Lieutenant who worked outside the walls of the dispatch center. The hardest part of the job came when you dealt with a life and death call, hearing the shots fired or the assault occurring and having the "fight or flight" physical reaction and being unable to do anything but send an officer. The most enjoyable part, by far, was catching the 'bad guy' right after a heinous crime was committed!
forced overtime, all too often short-staffed when we should have a minimum of four in the room at any one time