Productive Work Environment
Becker Lab Assistant (Current Employee) – Clarion, PA – March 23, 2015
When I go to work I will go to my boss and she will hand me a stack of paper tickets that have the job at hand on them and where to go. I then go to each individual place and do what the ticket tells me I need to do or attempt to fix the problem that is at hand. After I am done with all of my tickets I then go back to the help desk and sit at a computer and log in to a server to update the tickets that were given to me. I would write what I did for each ticket and how long it took me to do each ticket. Then I would go back to the boss and see if there were anymore tickets, and if there weren't anymore then I would be done for the day. There would sometimes be days that we didn't get tickets so we could have a move that day, and that consisted of going around campus and moving a staff members computer and any other electronic devices to another location for them so they weren't responsible if something was broke. I learned better communication skills, computer-related skills that I didn't know before like more about printers, and certain desktop computers like hardware and software. I also learned more about networks. The co-workers that I work with all get along great and we all work together, if somebody doesn't know the answer were not afraid to ask another worker on how to fix it, we all help each other. The hardest part of my job I would say is the time constraint sometimes of working two jobs and going to school at the same time.