Health care is a challenging field. With many responsibilities, the daily pace is extremely fast. In my area, we are challenged with having an understanding of the whole revenue cycle, which allows us to best serve our patients. We frequently rely on other departments for optimal patient outcomes, as we identify the root causes of patient concerns. As we work together, we are able to create a large amount of service recovery and answers for our patients. By working with such excellent people, we have sustained success and a culture of continuous improvement.