Once-Great Organization Trending in the Wrong Direction
Patient Access Coordinator (Current Employee) – Cleveland, OH – August 15, 2017
I'll keep my review short and to the point - there is still a lot to like about the Cleveland Clinic, however the flaws in the organization which were always there (namely, workplace politics in which there's an "in" group of designated favorites who rapidly ascend the organizational heirarchy while others who've put in more time and effort languish) have gotten a lot worse in recent years.
What is especially frustrating is that the organization seems to be deliberately turning a blind eye to the concerns of its employees, many of whom have expressed the same observations about work-place politics that I have. In recent years, there have been a TON of people who've been placed in positions far beyond their qualifications based on being relatives of other high-ranking and well-known figures at the Clinic. Additionally in recent years, it seems that the doctors and nurses have lost sight of the fact that there are many other perspectives that need to be taken into consideration, namely those of the support staff who answer the phones and schedule the appointments. If the clinical staff takes the non-clinical staff for granted and communication falters, as has happened lately, the organization as a whole suffers.
Great Health Benefits, Solid Work/Life Balance, Overall Enjoyable Work
Workplace Politics are the worst I've ever seen, Favoritism, Lack of Advancement