Customer Service Representative (Former Employee) – Cleveland, OH – October 17, 2017
A typical day at work would consist of speaking on the phone with people interested in Ohio tourism via headphone. I learned you can not please everyone. Management was always there to help when needed. The culture at the job was good people worked with each other. The hard part of the job was finding the information fast enough for some people well you won't please everyone. Working with the different people at the job was great so many personalities and no drama who knew.
I wasn't an official employee just a college intern. I was provided the opportunity to work in the various departments of the agency. I love everything about this agency. I feel that this agency is a great example for how all social service agencies should operate. The majority of the staff resembles the target population serviced by the agency which is phenomenal. Who would better services a population better than its counterparts? This agency provides services for every aspect of the sight impaired client life and openly invites sighted family and friends to be a part of there events and community.
Work doesn't seem like work in this environment.
It would be nice if all work atmosphere resembled this one, but most don't
Call Center Representative (Former Employee) – Cleveland, OH – April 26, 2017
I was not trained well for this position.The web site did not include everything about tourism; nor was the training of other websites included. I had to google many questions find the correct information.
Call Center Rep (Current Employee) – Cleveland, OH – April 18, 2017
I currently work at home and it is okay. I miss the social aspect of working. I learned how to help people and give them the best service possible. The hardest part of my job is when I can't give the answer to my customer because it's not available at the time. I enjoy when me and my coworkers get together for in service meetings.
a wonderful mission and overall a great work place
Data Management Specialist (Former Employee) – Cleveland, OH – June 10, 2015
This was a great place to work. The mission to enable persons with vision loss to reach their full potential is admirable. The team of line staff are all dedicated professionals and generally pleasant.
The hardest part of the job was managing continually changing and frequently vague direction.
Hopefully under new administration a more positive environment can be maintained.
Call Center Representative (Former Employee) – Cleveland, OH – May 16, 2015
Very relaxed atmosphere. Nice staff and general good vibes in office. Low stress and nice flow of work for a call center. A typical day could include anywhere from 50-150 calls from the quirky to the quick answer. Co-workers all very friendly and pleasant. Helping customers is the hardest yet most enjoyable thing about working for the company.
A very caring, excellant managed organization. Great staff and co-workers.I work with many local employers to provide employmeny opportunities for the blind, visually impaired and also individuals with mental health issues.
I pay personnel visits to employers groups, attend job fairs. I also host employer groups for visits to the facility.
Customer Service Representative (Former Employee) – Cleveland, OH – December 4, 2012
- Come together as a family to get the job done - Learned that the job is a well oiled engine - Management is helpful, concerned and easy to communicate with - The co-workers are always helpful, fun and concerned - Not making more money - I enjoy every aspect of the job