Certified Coding Specialist (Current Employee) – lafayette, co – September 10, 2015
keeping up with the constant changes. the management team has no communication. you will get different answers for the same questions from each member of the management team. there is not training, proceedures, guidelines, ect provided for any position
Call Center Attendant (Former Employee) – Denver, CO – January 4, 2015
You could not arrive 3 minutes late no matter if the weather was bad out or if you had a problem at your child's school. I am sure no one wants to be late to work but no one can prevent life events. The worse of all is that they count it towards a unexcused absence even if you call to let them know. The call center director is not understanding at all of anything and is not appreciative of her call center staff. It seem as if everyone from nurses to OPS would use the call center as an excuse for patients not to blame them for their lack of work and organization, and guess who would get screamed at by the patient the call center. Who can blame the patients, I would also be mad if I am sick and I leave a detailed message for a nurse to call me back and I get a phone call two days later. Overall this clinic is very diverse and the few staff that really care do a great job.
holiday parties, free lunches at meetings with clinic director
not enough appreciation for the call center from the staff