Sales and Project Coordination (Former Employee) – Whittier, CA – September 22, 2017
They have an excellent product, excellent training of the product and a good onboarding procedure. The sales aspect is highly controlled, and follows a specific pattern but it is not taught during training, other than a procedure to get the sales manager on the phone for negotiations. Sometime negotiations can last a 4 hour period, and the atmosphere can become tense when dragging negotiations on this long.
Closet World and California Closets are subsidiaries of the same umbrella organization, and procedures are the same. In fact, the organization makes two appointments for each call...one appointment for a rep from Closet World and one from California Closets. That situation leaves the employee concerned about the sincerity of management toward the employees/sales rep.
Learn some interior design
Competition to each sales activitiy comes from the organization.
Senior Designer (Current Employee) – Hayward, CA – September 19, 2017
long drives and no shows from clients. I drove enough to learn the 35 mile radius from home. My manager was great. Few co-workers truly happy. Driving for an hour to unconfirmed apts.I met some great designers friends and clients.
I liked the job. I enjoyed the flexible work hours.
Senior Designer (Former Employee) – Whittier, CA – July 30, 2017
Excellent training of company profile and how to be successful. Flexible work hours and sales commissions. Enjoyed the process of meeting with clients and explaining them what I could do for them. Had a definite eye for design and how to create a solution for their problem.
Flexible hours and ability to learn on the job
Driving to meetings and uncomfortable areas to go too.
Really enjoyed this job. I liked solving peoples organizational issues with them.
In-home Organizational Design and Sales (Former Employee) – Whittier, CA – September 11, 2016
Really enjoyed working for this company. I loved meeting the new clients and working with them to find solutions to their organizational challenges. A big plus was when I moved from Orange County to Temecula, I got to see a lot of places I would never have found, due to the appointments I was sent on. The hardest part of the job was hearing from clients in the Temecula area about installation issues. I only had a couple in Orange County, but in the Temecula area - it was almost every client. Sad.
Meeting great people
Difficult to plan anything due to very flexible schedule.
Customer Service Representative (Current Employee) – 3860 Capital Avenue, Whittier CA 90601 – October 30, 2015
Very busy call center, Log in every call, Busy with customers, New Customer and Customers that have been with Closet World for many years. Team player, great supervisor, work with Managers and designers in a daily basis. Once you know the procedures its not hard at all. What I like about Closet World is being able to help customers with their issues, making sure when they hang the phone up their satisfy.
Closet and garage cabinet installation. (Former Employee) – Vista, California – December 22, 2014
I found this position as the first opportunity of customer service and being a part of customer service. A typical day at work would be being at work at 6:30 am and working until whatever time we can get the job done of building a closet or garage as per how the selling agent could build a closet or garage to specifications and measurements. There was not much of co-workers because every builder was assigned a job as an individual and I did see builders help each other at job sites, but every builder was assigned a helper and we accomplished the job as a team with direction from the builder . Most enjoyable part of this job was the paycheck because it was the first paycheck that I could base off of the work and amount of time that I put in. Here in this job I realized that team work was the key to a successful company.
Sales Designer (Former Employee) – Whittier, CA – June 7, 2014
Awful, worked there for a couple months and was very hopeful at the beginning, I should have seen all the red flags aka high turnover. The managers are very rude which I was willing to deal with but they take no responsibility for their mistakes and try to pin the fault on you, still I was willing to remain hopeful until I saw my low commission checks. They give their favorite designers good discounts for their clients and if your not a favorite you only get 18% discount for your client which means less closed sales. I was sent to bad leads exmp. Apoxy flooring (when we don't offer apoxy flooring) or clients who were cold called and pressured to take the appointment. Endless amount of lies and unprofessionalism, the experience left me truly sad and disappointed. Please look elsewhere for an opportunity unless you are desperate or need sales training for free.