Carpenter (Current Employee) – Aurora, CO – December 28, 2016
As a worker here the job was very inspiring .Twenty feet in the air with a hammer and balancing on trusses. I wanted to do more . Go out and become the one that people depend on. Knowing one could only so far in this career .
Call Center Representative (Former Employee) – Carrollton, TX – November 13, 2016
Working at this workplace I learned how to deal with customers and have patience. This job was exciting and it was great people who I worked with. management was always interactive with agents which made the job extra exciting. The hardest part of the day was getting the customers that was angry. The most enjoyable day was when fiscal ended the prizes was giving out through drawings.
Functional Area Supervisor (Former Employee) – Chicago, IL – November 8, 2016
It gave me a great introduction to customer service and taught me leadership, people management, records operations. The hardest part was the contracting part; although secure, was stressful when it was time for contracting rebid.
Debt collections is exactly how you picture it with people cussing at you or yelling at you daily but you also get people that really want to pay their bills and gives you the opportunity to make bonus.
The hardest part of the job is having to figure out which aggressive but not unprofessional approach to take with the debtors. Some employees would not code an account properly causing us to call the same debtor that cussed us out earlier
Management was cool. Some were a little snobbish but ok. They really try to help you get the job down. They don't want you to fail. The company gives you 2 weeks paid training but that's just the basics... you learn more out on the floor.
Enjoyable part - They give away gift cards and different goodies from time to time. Also, available OT.
Company has great benefits and also owned by the employees. They arent like other debt collection agencies. They have morals and good ethics. The CEO is a Christian man and treats his employees well.
Available OT, Good people to work with
Phone system and being assigned to only one client to collect on
When I started working for Civica CMI I quickly learned that they operated as One Big Happy Family. The told you up front that your job is very important but also that family comes first. They are very understanding to every day life issues and they try to help you in anyway that they can, they are understanding, they show their concern so it makes you feel like they are just a part of the family.
I have learned so much since I have been there things I never thought I would learn, I have. Some stuff I never done before it was hands on learning so that is how I have come this far with on the job training and didn't have to go to school to learn new things outside of my job. I cannot say enough about my co-workers we all get along and we have so many laughs and fun times that makes for a good day at work. The hardest part of my job would be to learn something outside of what I do and find the time outside of my busy schedule to learn it at this point. My job duties itself is not hard at all and most times I multi-task each and every day. I am a team player and I work hard to make sure that at the end of each day we have have accomplished our jobs by working as a team and helping wherever it's needed, if need be.
Employee Activity Committee- We plan all types of outings for our employees, We work as a team, benefits are good.
CSR - Customer Service Representative (Former Employee) – Carrollton, TX – August 12, 2016
taking inbound calls. collections departments, taking payments over the phone and setting up payment arrangements so secure services. for the most part I enjoyed work, always was doing something productive
Workers' Compensation Case Manager III (Current Employee) – Rogers, AR – June 12, 2016
A typical day at work involves working new losses that come in, issuing checks for temporary total disability and permanent partial disability, following up on claimants who are still receiving medical treatment, and settling claims that are ready for resolution. Calls and e-mails come in all day and interrupt my planned day. I have to remain flexible.
What I have learned at CMI is that people appreciate good customer service. I have learned that people just want to be treated fairly and go on with their lives. I learned that I can manage many different things being thrown at me at the same time. I learned that I have good leadership skills. I have developed and sharpened such skills over the last 11 years.
I have been lucky to be under good management, which has resulted in solid mentoring for me. I have had an abundance of leadership training, which has helped me when I managed others and even with my caseload and at home. Walmart invests in its associates and it pays off.
My coworkers are great. I have a good team. We all help and respect each other. We think of our claims as one collective group of claims. We all have a portion, but we are there for anyone who calls needing help.
The hardest part of my job is denying treatment or denying a claim. If the person is legitimately injured, they have to worry about how they will receive treatment. If they have insurance, there will be a deductible and copay. If not, they may be self-pay. they may not be able to afford treatment.
The most enjoyable part of my job is knowing that I am helping people get what theymore... need, what is rightfully owed to them. Being part of the process of getting an injured person made whole again is very rewarding.less
I enjoyed working at cmi it was a very pleasant place to work I learned a lot of patience working with tough consumers trying to resolve their debt issues my co workers were excellent and the managers were very helpful towards us reaching our goals on the work floor
Sonographer that provided ultrasound to surrounding area
Sonographer (Former Employee) – Eau Claire, WI – April 14, 2016
Very unorganized company. They refused to pay overtime or call pay even when they worked you as a call person. The owner of the company does not care about staff or patients needs. The staff was amazing just lacked true leadership. Had a contract that was signed by owner of company that was not honored at all.
Set up of work to be completed for that work day. Management is in need of training to achieve transition from small company to large volume manufacturer. Co-workers were beat down from continuously changing direction of work flow and verbal abuse. Dealing with one management person that was the (bully) on the floor. Old style methods of direction to employees. The opening up of the employees with what works and didn't work to accomplish work task required by them.
Challenging work environment with inbound and outbound calls from disgruntle and dissatisfied customers. My responsibilities are to resolve any payment disputes, maintain costumer loyalty, and turn upset customers into happy customers. The challenging part is deescalating the call to secure a payment and closure of the issue. The most satisfying part of my job is working with friendly supportive coworkers and experienced managers.