Great work environment and experience, productive team leads and supervisors.
Co-Op Financial Services (Current Employee) – Fort Worth, TX – April 18, 2017
Co-Op Financial Services provided training for all levels in the company: Fraud security, Master Card, Visa Card, Fis E-Access, TMG, Springboard, loan applications and many more skill sets. Also, the company provides a great 401k plan that matches 6% on investments.
Contact Center Agent (Current Employee) – Southfield, MI – May 2, 2016
Co-op offers great benefits packages. Its a very small call center located in Southfield Michigan which is minutes from my house. A Typical day at Co-op includes debit card debuts, online banking, reviewing detailed transactions, providing available balances, dealing with 85% angry members because they can not get in touch with their branch location. Very fast paced environment matter of fact so fast that you don't have to breath in between calls. The calls literally are back to back! This place mirco manages your every move even down to the seconds. You're NOT able to go to the restroom for peet sakes, unless its your scheduled break. There is no room for growth or advancement unless you are a favorite that runs around telling management what other employees are doing which is NOTHING, because you are confined to your seat. You are guaranteed to gain at least 15-20 because eating food makes you happy here versus dealing with rude members all day. The pay is NOT enough for all the things that we execute on a daily basics. This would be a great place if they made you feel like you are making a difference or even doing a good job! Please pay your employees more money. On the behalf of the employees please
Fast Commute, Great Benefits, AMAZING Co-Workers
Short lunch breaks, Calls coming back to back, No opportunity for growth
Contact Center Generalist II (Current Employee) – Fort Worth, TX – July 26, 2015
Unfortunately, A great place to work very friendly people, but the pay hourly is horrible $12.40 hourly.Sadly ,for a job that requires so much work such as angry customers calling in about their accounts being over drafted, call backs not returned etc. Without a doubt, this working environment has very well prepared me financially with the financial terminology and knowledge to get a better paying job.
Customer Service Representative (Former Employee) – Fort Worth, TX – July 1, 2014
This is a hectic high volume call center. The calls come in so fast that you are barely able to take a break. There are weekly mandatory meetings with your manager to go over things that you need to improve that are quite unnecessary. They also closely track every time that you get up from the desk to go to the bathroom or when your one minute late from break. On a positive note the pay is relatively good in comparison to other call centers.
Customer service spec II (Former Employee) – rancho cucamonga ca – February 25, 2014
Typical day for me was to open all batches of members account info with charges they were disputing, check vendor information, dates and items at question. Provide all documents for analysis to determine outcome of accounts.
generalist (Former Employee) – Fort Worth – April 27, 2013
Started here almost a year ago and so glad to be out of that hellhole. Probably the most poorly managed company I have had the displeasure of working for. Constantly asking for overtime hours because they can never keep enough people. Constantly throwing new systems and policies at you without having management knowledge when questions arise and better never plan on a vacation more than 3 weeks in advance because you don't know if it will be approved. The concept is fantastic but the execution is in need of a serious management overhaul.
Teamates are good to work with, can't trust management
Client Service rep (Former Employee) – Southfield, MI – January 3, 2013
The department I was in they were over working them and under paying them. No room for advancement. I was repeatly told I would be promoted and after a year of hearing that and given the run around on it happening I quite. In my last week there they promoted another person in my department the promotion I was told I would get repeatly. The pay was low and they micromanaged to much. Wasted time by doing that and wasted employees time.
they had pretty much every holiday off
30 min lunches, micro manage even down to how long you take in the bathroom
Service Dept (Current Employee) – California – November 1, 2012
I work at the office in California. In my dept. the supervisor and manager are unprofessional. The morale of the dept. is low due to management and no room for advancement. No one can give ideas to improve the company. They let non productive employees complain and not perform their daily work.
co-workers and benefits
long time workers take all the holidays as vacations every year
Contact Center Generalist (Current Employee) – Fort Worth, TX – August 22, 2012
This call center is one of Co-op's many services provided to credit unions to aid in standard banking procedures. I answer questions daily regarding account balances, online/mobile banking assistance and loan products. Working here has allowed me to complete college courses, furthering my education in the paralegal field. I have enjoyed working with my direct team leads, and love the co-workers.
Managment runs the fraud department as a Sweat Shop!
Fraud Supervisor (Current Employee) – Rancho Cucamonga, CA – August 22, 2012
There is no fun to be had in this department. Dept Sr.Supervisor spies and ALL and reports every small error to the Manager who in turn enjoys taking Sr Supervisors word as gold and uses that as a clue to build negative relationships. The Dynamic and Culture in this department is negative unprofessional. DO NOT take a position as an analyst NOR a supervisor... no one is safe. You can do the best job you can and achieve your goals. But get criticized for the smallest thing on a daily basis, instead of an "ataboy' for a real genuine achievement! RUN>>>> RUN..... RUN!!!!
sweat shop, no talking, no fun, no time off the phones.
Dispute Resolution Analyst I (Current Employee) – Rancho Cucamonga, CA – July 9, 2012
The great thing about CO-OP is, it's close to home. My commute is 10 minutes. The benefits are wonderful, but there's no chance of advancement in the department I am in. I want to learn more, be productive and showcase my talents.