Excellent company to grow with when it comes to fashion.
• Received Excellence Award 2011
• Provides phone support to remote and Executive clients
• Provides desktop hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.
• Evaluates existing desktop systems hardware, and performs system upgrades; based on customer needs, customizes and tests computer systems, and resolves configuration conflicts and errors.
• Installs, integrates, and configures new computer systems and hardware for clients.
• Reviews, prioritizes, and processes problem reports; documents the progress towards resolution.
• Cross-Train employees, as appropriate.
• Maintain high level quality of customer service standards in dealing with and responding to client issues and questions.