Sales Associate (Current Employee) – Costa Mesa, CA – August 27, 2013
A typical day at Coach consists of managing my personal address book through clienteling using emails and phone calls to drive business. I assist clients with their needs and I am with them throughout the entire transaction. When handling multiple customers my management team is there to assist me. They are there to motivate and are always pushing to do better. The most challenging part of the job is the inconsistency of the company as a whole. Frequent changes has the team constantly adapting to new rules and policies. The best part of my job is that we are not only a team but we treat each other as family.
Store Manager (Former Employee) – Shreveport, LA – December 13, 2015
A typical day at work consisted of making sure deadlines were met, educating oneself on the products and latest trends. I learned every aspect of management from interviewing to inventory. Management was very accessible and down to earth. Overall my co-workers in store were not the best, I seemed to have had a better relationship with my external co-workers. The hardest part of the job was getting the team to work as a team at all times. The most enjoyable part of the job was the opportunity to advance and seeing the new product.
Stock Associate Store Support (Former Employee) – New Orleans, LA – January 10, 2016
The company as a whole is ok, management at the particular store I worked at was very demeaning and incompetent as far as their jobs. They are very harassing and all have a condescending attitude. They think that anyone of color don't have common sense which I have learned from them that common sense is not that common
its a job
low pay, no benefits not potential for growth without being a manager friend
Assistant Manager (Current Employee) – Aurora, IL – October 13, 2015
Management is very supportive, and work hard to develop each employee on every skill that is needed for the job. All associates are set up for success, no matter what position they are in (sales, stock, cashiering, etc.) Company has a very rich culture, long history, and extensive customer base which creates a high level of involvement in the brand for all employees. I have had a chance to move up from a selling associate to a manager, which was an excellent opportunity as it taught me many important skills such as time management, communication, business models, and professionalism in dealing with corporate and clientele. Our staff works very closely together, and has the ability to develop healthy work relationships which are essential to working in peak holiday times and making the work place a fun and easy-going environment in a professional sense.
Great pay incentives, benefits for employees, skill development opportunities
Different Work environment depending on store location
assistant manager retail (Current Employee) – New York, NY – January 13, 2016
No consistency, I've worked at all over the Coach store location throughout Manhattan and they are not consistent with each other. Each store manager has there own agenda and does most do not follow company standard.
assistant manager (Current Employee) – California – January 19, 2016
Coach, Inc. is a company that invests in you, if you invest in them. Being an employee for over nine years, I have seen the company go through many transformations and throughout all the changes, the company still places their employees first.
Associate Manager (Current Employee) – Gonzales, LA – November 9, 2015
I have been employed with Coach, Inc for 3 years and I can truly say this has been the most lucrative job that I have had to date. Over the years this company has offered amazing incentives and benefits that are both bebficial to me and my family, Also, I have learned so much and developed into a well rounded manager.
Sales Support, Coach (Former Employee) – Livermore, CA – December 1, 2015
fun team to be apart of and can grow with the company. good benefits. Usually busy everyday. Extremely busy every weekend. Great sales. it gets really crowded inside the store and sometimes have to start a line outside to keep things in control.
stock associate (Former Employee) – Barstow, CA – November 9, 2015
Coach was the most professional work place i have ever got to work at. They did everything by the book, including breaks,reviews, and raises. They gave you the praise you deserved and would also discipline when necessary.
Assistant Manager- Coach (Former Employee) – Baton Rouge, LA – June 1, 2016
With this company I learned how to become a personable seller. Clienteling was key with the growth and health of the company. We had to be able to sell to anyone who walked through the door. I had an amazing management team who never hesitated to help you with coaching and developing your talents. The hardest part of the job was meeting the extremely hi sales goals set to us by our district manager, but being super competitive I saw this as a challenge. I was able to not only meet these goals but exceed them. Coach was an amazing company to work for, and I do not think that I could possibly pin point one specific thing that was the most enjoyable.
Technology Department Employee (Current Employee) – New York, NY – May 15, 2015
Coach used to be a great place to work 5 years ago. Today with the poor company performance and managements attitude towards employees I would stay away. The company has a small Technology department where everyone is like family but more and more family members are getting cut each day to satisfy wall street and increase top executive bonuses. If you want to move forward with you career this place is not for you. Avoid at all costs. This company may even get sold within the next 2-5 years. Each and every quarter for the last 2 years they have lost more and more money.
No Job Security, Management doesn't see employees as an asset, mediorcirty is rewarded and hard work is ignored.
Customer Service Representative (Current Employee) – Jacksonville, FL – August 11, 2016
A typical day at work is running reports before your day starts. Satisfying the customer by completing their orders. I have worked in many different departments at Coach and have learned many different aspects of the company, Management are very pleasant . Always trying to make my job easier. My co-workers are all cross-trained to help each other. The most enjoyable part of the day is when you close down your computer for the day and you feel you gave it 100%
Free coach classes about health, respect, learning to listen
Stock Associate (Current Employee) – Las Vegas, NV – June 7, 2016
A typical day at Coach outlet deals with a high volume of customers. Us associates learned how to communicate effectively in order to provide excellent customer service to keep up with the fast pace milieu. With management support, we are able to stay on track of the responsibilities we have daily. The most challenging part of the job is communicating with foreign customers with language other than English. On the bright side, it also interest me to learn new language which means new ability to further improve my communication skills.
Sales Associate (Former Employee) – Riverhead, NY – June 30, 2015
Worked at a part-time job at a coach factory store. A typical day of work begins with a huddle, then you stay on the sales floor and make sure to greet customers and assist customers to find their needs, then you clean up and restock at the end of the day. Co-workers are usually friendly. No health benefits for part time, limited hours, hard to advance if you do not fit into the corporate culture.
employee discounts on merchandise
short breaks, standing for prolonged hours with dress shoes, slim to none benefits for part time workers
Senior Manager (Former Employee) – New York, NY – August 22, 2016
Coach is always challenging itself to be its best by taking on a new approach the customer experience, hiring a new designer, and tackling social media. It was very exciting to work or a company that was going through a huge brand transformation and to see the results after so many years of hard work. Being apart of the this journey, both as a store level employee and a corporate employee, provided me with amazing experience in the ever changing retail landscape.
Associate Manager (Current Employee) – Oshkosh, WI – October 8, 2015
Coach is a good company to work for. They offer fair compensation and a great bonus/benefit program. The customers are fun to work with. There is the pressure of secret shoppers but as long as you do your job youre fine.
Assistant Manager (Former Employee) – California – May 17, 2016
Overall my experience was not great. I was hired on and knew the expectations but, with so much management turnaround it was a mess. The last manager to take over would never show up, giving lame excuses as to why she could not be there; this left a heavy burden on the rest of the team. The district manager was bond to it all and when complaints were made they laughed and we were treated about our jobs using explicit words. So... We left. Terrible location to work.
Assistant Manager (Former Employee) – Arizona – September 6, 2015
COACH is a great company to work for. COACH sets high expectations, promotes a very professional work environment and can be lots of fun . If you love a luxury brand (handbags, accessories, ready to wear, watches and jewelry) and love meeting people, this is the company for you.