Sales Associate (Former Employee) – Ann Arbor, MI – June 20, 2017
I enjoyed working at Coach. I've always loved the product so when I was able to help other people find the love for the product also it was very rewarding. The only set back was it was only seasonal and part-time
Sales Associate (Former Employee) – Foley, AL – June 18, 2017
If you like high stress with constant sales pressure, this is the job for you. Nothing is ever good enough. There are two styles of management and everyday is a guessing game. You never know what is going to happen. Very inconsistent, although you must meet your goal everyday .
Once in a great while you get a bonus, but only the management really gets the top money. Think pyramid scheme
All sales staff will comment on your clothes, stance and will have a nickname for you.
Seasonal Assistant Manager (Former Employee) – United States – June 15, 2017
The culture was fun but management made pulled team aside often during sales calls to coach especially during peak-time of customer visits. At the time of employment, they participated in profit-sharing.
SENIOR SALES (Current Employee) – Santa Ana, CA – June 12, 2017
The discount is great and so is the management. However, the pay rates are not what you would expect from such a huge company. They are huge about the customer experience and dedicate most of their efforts into training. You must make your goal or there are consequences.
Sales Associate (Current Employee) – Florida – June 3, 2017
I have learned a lot about salesmanship skills, but I've basically taught myself. I was expecting to be trained, but that hasn't really been my experience. Whenever I have a question about something, instead of getting an answer, I oftentimes get the question thrown back at me. I thought that management was supposed to mentor, train, and guide employees as they work towards advancement. The workplace culture is fine. It can be kind of stressful at times, but I truly enjoy working with customers. Forming relationships with my customers is the highlight of my day. The hardest part of the job for me is when I witness favoritism towards one employee over another, or when I suspect that my sales don't reflect what I believe that I've sold that day. I do feel that there is also a tendency to favor younger employees over older employees, even though the older employees can perform just as well, if not better, than the younger people.
Favoritism shown by management, ageism, hard to advance
Customer Service (Former Employee) – Jacksonville florida – June 2, 2017
if your young and like to work over 40 hours this is a place for you to make money. I was a seasonal worker and the manager was very nice. break time was between 12-100 and than you would take15 minutes twice aday. also easy job stayed busy another job you would not be looking at clock all day.
Selling Support (Former Employee) – Central Valley, NY – May 25, 2017
The culture of the store was molded around the idea of a becoming a leader in the fashion industry, which caused such bizarre choices of style that we were forced to learn to pass along to the customers.
With it's fast paced environment and various customers it was an environment where you would never cease to be amazed by the variety of predicaments that could happen on a daily basis. But this variety of problems caused stress onto the managers who led management to be at times un par with standards that should be the norm in the work environment.
Associate Store Manager (Former Employee) – Atlantic City, NJ – May 25, 2017
Number one priority is always taking care of the customer. I continued to learn things from my store manager and other managers. The benefits package was excellent for someone in my position. I was also fortunate to be part of a great team. The only downside was that there were not many opportunities for advancement.
A typical day working at Coach is productive. There's alot to do not only trying to sell al purse. You have shipment that comes every tuesday and thursday, you have found orders that needs to be packaged up and set out, and you have clientrack this is where you reach out to your customers to check on them to see how there hangbag is holding up for them or to invite them in for a bag cleaning service or to tell them about a sale's event we have going on. The hardest part of my job is trying to get customers in to check out the new handbags we've brought out and set up an appointment with them, most customers are always busy so they don't like giving a time to come in knowing they will not be able to make it . I've learned so much by working at Coach, the background, the craftsmanship, and modern luxury of hosting.
EXECUTIVE ASSISTANT TO CORP CONTROLLER (Former Employee) – New York, NY – May 23, 2017
Coach is a fast paced company which is a great thing. people on all levels are wiling to teach and guide you on things you need to gain knowledge of. I have learned duties of an analyst although it wasn't in my job duties. for the most part everyone is personable and approachable. the most enjoyable part of the job is being able to see the product being produce from the beginning.
Associate Manager (Former Employee) – Milpitas, CA – May 22, 2017
I worked here for a short time but was really pleased with the opportunities and culture of the company. They compensate well for their team and are one of few places that have offered all store monthly incentives. It's a nice perk! Really good about proper breaks and scheduling. Work/life balance is that of what's expected in retail. overall great company.
Compensation, quality of product, good management, good environment, incentives.
Very very strict with time and attendance, don't have clear expectations on dress code.
A balance between fast paced and slow paced work days
Assistant Manager/Warehouse Manager (Former Employee) – Carlsbad, CA – May 16, 2017
Coach is a fun place to work with excellent retail training. Not always easy to obtain a management position for long time employees. Some times there is a disconnect between corporate employees and the retail stores.
I worked at Coach for over 10 years. I started out as a seasonal associate and worked my way up. I held positions as a cashier, stock associate, and sales associate and was then promoted to Assistant Manager, then Acting Associate Manager. Throughout the first 6 years I worked at Coach, I truly enjoyed my job. The people I worked with were great, the customer were friendly and fun, and management was fair and dedicated. During the last few years thought, things changed in a negative way. Our store manager decided to leave the company and recruited half of our staff while lying to us about it. We were left with a skeletal crew that was overworked and underpaid. The new store manager that was hired was not equip to handle out store at all. She was used to coming to work and having the rest of her team do all of the work and that is not how our store had run previously nor were were staffed to have her come in every day and just sit in the stock room. My happiness plummeted and I was bringing my stress from work home which was affecting my relationship with my brand new husband. It is hard enough working in retail and not having a strong work-life balance, but when you are doing your bosses job day in and day out, it starts to take a toll on you. I ended up deciding to leave Coach without another job lined up because I was that unhappy. If you had asked me 3 years ago if I would recommend Coach, I would give you a resounding yes. Ask me that same question today, and I would tell you absolutely not. The company itself did treat their employees pretty well. Our benefits were amazing,more... better than most people I know, but our salaries were not competitive. All in all, the store itself is the issue, not the company.less