Provides professional customer service by obtaining and verifying necessary demographic and insurance information.
*Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions.
Obtains and enters new patient and updated patient demographic information.*
Obtains insurance information, insurance eligibility and verifications.
Understands insurance and can apply knowledge during patient scheduling, check in and check out processes.
Assists in answering phones and scheduling patient appointments.
Collects all co-pays and balances , as required by office policies.
Understands and can apply payments to balances.
Applies billing codes accurately at check out.
Schedules return appointments.
Maintains strickest confidentiality; adheres to all HIPAA guidelines and regulations.
Candidate must be organized and detail-oriented.
Candidate must have excellent telephone skills and etiquette.
Must work well under pressure with a smile.