IT Endpoint Manager
Code 42 Software - Minneapolis, MN

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This job is responsible for leading the IT management of all employee-use computers and mobile devices. This role is responsible for developing and implementing solutions that create standards for employee assets (desktop, laptop and mobile devices) with the philosophy of minimal interference, integration, thin imaging and self-service.


Leading the management of all endpoints used by employees in the company to ensure robustness, scalability, availability and efficiency
Creating and supporting processes for endpoint imaging, security and self-service
Creating and maintaining processes for auditing, tracking and lifecycle management of all endpoints
Developing UNIX shell scripts for system administration automation and self-service
Creating and testing custom Apple packages for automated software installation
Working with Security to ensure compliance with company certification goals
Working with Directors to ensure endpoint management supports business strategies
Researching, evaluating, developing and owning business relationships with third party vendors to ensure compliance and compatibility
Diagnosing and troubleshooting OS X, Windows and Linux devices (laptops/desktops), peripherals, iOS/Android, and third party supported applications on a Tier 3 level
Creating and documenting FAQs, Best Practices, and Troubleshooting guides for self-support


The management of the following on OS X, Windows and Linux:

designing, planning, and installing OS environments
designing and implementing policy management
managing software updates for the OS and supported applications
building and deploying software packages and custom scripts
planning, coordinating, and executing OS X, Windows and Linux software rollouts and system upgrades/refreshes
testing, patching and deployment of security suite (Sophos Enterprise) for all OS X, Windows and Linux devices
managing the encryption process (testing, deployment, updates, reporting) for all OS X devices
developing audits and reporting processes for security compliance, licensing, metrics and budgeting


Working knowledge of compliance implementation for OS X, Windows and Linux devices in enterprise environments, including 802.1x* Requires JAMF OS X Certification (CCA minimum, CJA/CMA preferred)
Experience with SSO and group policy (Active Directory, Open Directory, etc)
Understanding of how to identify and instill industry best practices for BC, security, scaling and automation
Familiarity with physical server architecture; VMs as well as LAN/WAN/Firewall/VPN network technologies
Understanding of how endpoint management and security processes impact business operations
Excellent communication skills, both written and verbal
Proven ability to handle multiple projects simultaneously and respond under pressure
Proven ability to work both independently and as a part of a team
Proven ability to translate technical issues into understandable business language for end users
Responsible for Code 42 Software's information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Code 42 Software information assets in accordance with the company's information security program.


Specific technical knowledge and experience in one or more of the following areas:

Database experience (SQL, MySQL, etc)
business continuity planning, disaster recovery planning
development, scripting, testing, automation, and VMs
IT project management, documentation, planning and organizational skills
Incident/Problem Management processes and tools, especially JIRA and Atlassian product experience
MediaWiki markup language

Indeed - 21 months ago - save job
About this company
Code 42 makes meaningful software, entrusted with protecting the world's data. We work on cutting edge technology to handle data and...