Cogent Communications Employee Reviews

Found 54 reviews matching the search
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Good Entry Level Employment
Sales Associate (Current Employee) –  New York, NYMarch 18, 2017
Great place to work right out of college. Sales is a tuff market post ramp up period. Prospecting is easy and the products sell themselves. The management staff are supportive.
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Entry Level Position
National Account Manager (Former Employee) –  New York, NYFebruary 28, 2017
Entry Level Position with a company that will keep you in the office at all times. You will penetrate lit buildings in their portfolio but biggest challenge is working the customer relation management system which causes you to compete with other employees/colleagues.
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Overworked and Underpaid
Network Support Engineer (Current Employee) –  Washington, DCFebruary 1, 2017
High stress environment at times, job security is a plus but employees are overworked and underpaid. The benefits aren't that great either. Gained knowledge of troubleshooting ISP environment, testing and troubleshooting skills improved. Experienced working with several different cisco routers from ASR 9k to 3500s. Gained knowledge of configuring BGP environment, worked as customer support engineer, provisioner and network engineer.
Pros
Job security
Cons
Poor benefits and low pay
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Typical Day
Sales/Team Manager (Current Employee) –  Boston, MAJanuary 23, 2017
Typical day starts by reviewing your accounts to see if anyone else in the company has entered any of my accounts under a different name. Then start your call cycle with the five touch.
Pros
Good money if you get thru all the BS
Cons
Shelf life. Company rolls over employees.
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NOT sales
Inside Sales Representative (Former Employee) –  Herndon, VASeptember 30, 2016
working in the inside sales dept (only in existence 1year) i was disappointed to find that this job was truly telemarketing, not sales. the company on whole seems ok, the product seems good but feel misled. cogent spends ZERO money on marketing or advertising. the ISR team and the RAMs ARE the marketing department. gotta hand it to them though, they found a much cheaper way to get their name out there. if you're a pro salesperson AVOID.
Pros
work ends at 5pm no exceptions. coffee, tea
Cons
everything listed above
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Great sales environment
Inside Sales Representative (Current Employee) –  Herndon, VASeptember 23, 2016
Typical day entails prospecting, finding new accounts via LinkedIn or AtoZ etc... Making calls to corporate key decision makers. Setting appointments and following to close deals.
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Avoid this company
RAM 1 (Former Employee) –  New York, NYSeptember 6, 2016
I worked as a RAM 1 in the NYC office. This was a horrible job. You are lied to in the interview process, You are told that this is a professional sales job. It is not. You are working in a call center. It is an unworkable business model.All the reps are calling on the same customers in the same lit bldgs. The management is constantly berating you and threatening to fire you.The employee turn-over rate is enormous. Most people don't last longer than 6 months. Everyone who I worked with at Cogent left the company. The base salary was good, but it dosen't matter, you won't stay there,Most of the people who worked there have such a poor opinion of this company that they don't even want to put it on their resume.
Pros
Good base salary
Cons
Unworkable business model and abusive management
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Churn and Burn Environment
Global Account Manager (Current Employee) –  McLean, VAAugust 26, 2016
A lot of micro-management, management more concerned with how many calls you make rather than the revenue you can bring in.
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Was completely underpaid so I left.
National Account Manager (Former Employee) –  New York, NYAugust 25, 2016
Good place to work just no discipline.
Work ethic was terrible across the board.
Learned alot about myself and people around me.
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Competent company, data driven, limited products, but high quality fiber.
National Account Manager (Former Employee) –  Dallas, TXJune 22, 2016
Cogent is a data only company, selling internet, data transport, and co-location. They provide service in 44 countries, have a fun work environment, and personal sales people.

Management style is micro-managed, but fair and they make sure their sales teams have the tools needed to close business.

It's a nice office in downtown Dallas, a great view and nice dining. Selling data only certainly limits the customer base but they're good at what they do.
Pros
Weekly training, and sales kickoffs every year in a different location.
Cons
micro-managed, mostly behind the desk instead of out in the field.
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Questionable Onboarding / Training
Regional Account Manager (Former Employee) –  Phoenix, AZApril 29, 2016
This company seemed to be a great company, however, there were some gaps when entering into the company.
Some items were not disclosed until you already excepted the position and began onboarding at their corporate office. I specifically recall asking management during my interview, what is the typical timeline for an associate to build their book of business and begin seeing a positive turnaround on their efforts? I was told 9-12 months, which is typical considering you were not provided any accounts, it was all aggressive prospecting, which I was fine with.

The part were I felt a bit cheated is during onboarding training they tell you, you only have 6 months to implement a pipeline and if not you will be let go from the company. This just didn't sit that well with me, however, the solutions they are selling seem to have a positive impact on companies all over the nation, and it was a great learning opportunity for me. Wish them all the best!!
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Overall this is a good place to work.
Inside Sales Representative (Former Employee) –  Herndon, VAApril 20, 2016
A typical day as an ISR includes outbound phone calls to find new businesses, sell to them and build new relationships. You are also asked to attend weekly meetings about the company and for training purposes.
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Good Pay, Horrible culture and benefits
National Account Manager (Current Employee) –  Atlanta, GAFebruary 14, 2016
This company had competitive pay with its competition. However the culture, investment in resources for employees, support from management, and ability to advance left a lot to be desired. This company is great of you're looking for a job, not good if you're looking for a career.
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Overall a poor place to work.
National Account Manager (Former Employee) –  Pasadena, CADecember 2, 2015
CEO is extremely intelligent but doesn't see the bigger picture and doesn't want to give up some of the capital to make Cogent the Best in the industry. They rather have telemarketers than have true Sales people out in the field. I would not recommend working for them and it was hostile when I was there. There product is superior but doesn't make up for the inability to management their employees. I hope and wish them the best in the future.
Pros
The product set is superior.
Cons
CEO and middle management is terrible to work with.
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good working environment with room to advance
Regional Account Manager (Former Employee) –  New York, NYJuly 22, 2015
I had a great experience while working with some very influential people. I was promoted to sales manager due to my rep. performance.
Pros
great benefits and pay
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Decent income potential but cut throat atmosphere
Regional Account Manager (Former Employee) –  Herndon, VirginiaJuly 20, 2015
Typical sales environment with rewards for those who produce and the door for those who do not. Work/life balance is decent. Expect long hours during the week but weekends are usually yours.
Pros
Fellow employees are fun to work with and relaxed dress code
Cons
Unattainable quotas and lots of churn
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Fast paced work environment
Customer Support Engineer (Current Employee) –  Washington, D.C.July 6, 2015
It's offered a lot of opportunities to learn networking 101. It's an inbound call center where techs work a myriad of cases.
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High Speed work environment. Perfect for those who like to work hard and play hard.
Regional Account Manger I (Former Employee) –  Herndon, VAApril 29, 2015
You will make 100 cold calls a day that are generated by self research.

Turn over is extremely high, but high rewards for those who are able to meet quota on a regular basis.
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Can make money, but horrible management in NYC
Global Account Manager (Current Employee) –  New York, NYFebruary 2, 2015
horrible work/quality of life environment. poor management, no rewards for hard work. you are there by yourself, no support from upper staff
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Door to door sales
Regional Account Manager (Former Employee) –  Houston, TXDecember 10, 2014
Company has an extremely high turnover rate and does not seem to care about retaining existing employees.
Pros
Out of the office the majority of the day
Cons
Poor work/life balance
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Overall rating

3.1
Based on 67 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
3.0
Job Security/Advancement
2.6
Management
2.6
Culture
2.7