National Account Manager (Former Employee) – New York, NY – February 28, 2017
Entry Level Position with a company that will keep you in the office at all times. You will penetrate lit buildings in their portfolio but biggest challenge is working the customer relation management system which causes you to compete with other employees/colleagues.
Network Support Engineer (Current Employee) – Washington, DC – February 1, 2017
High stress environment at times, job security is a plus but employees are overworked and underpaid. The benefits aren't that great either. Gained knowledge of troubleshooting ISP environment, testing and troubleshooting skills improved. Experienced working with several different cisco routers from ASR 9k to 3500s. Gained knowledge of configuring BGP environment, worked as customer support engineer, provisioner and network engineer.
Inside Sales Representative (Former Employee) – Herndon, VA – September 30, 2016
working in the inside sales dept (only in existence 1year) i was disappointed to find that this job was truly telemarketing, not sales. the company on whole seems ok, the product seems good but feel misled. cogent spends ZERO money on marketing or advertising. the ISR team and the RAMs ARE the marketing department. gotta hand it to them though, they found a much cheaper way to get their name out there. if you're a pro salesperson AVOID.
RAM 1 (Former Employee) – New York, NY – September 6, 2016
I worked as a RAM 1 in the NYC office. This was a horrible job. You are lied to in the interview process, You are told that this is a professional sales job. It is not. You are working in a call center. It is an unworkable business model.All the reps are calling on the same customers in the same lit bldgs. The management is constantly berating you and threatening to fire you.The employee turn-over rate is enormous. Most people don't last longer than 6 months. Everyone who I worked with at Cogent left the company. The base salary was good, but it dosen't matter, you won't stay there,Most of the people who worked there have such a poor opinion of this company that they don't even want to put it on their resume.
Regional Account Manager (Former Employee) – Phoenix, AZ – April 29, 2016
This company seemed to be a great company, however, there were some gaps when entering into the company. Some items were not disclosed until you already excepted the position and began onboarding at their corporate office. I specifically recall asking management during my interview, what is the typical timeline for an associate to build their book of business and begin seeing a positive turnaround on their efforts? I was told 9-12 months, which is typical considering you were not provided any accounts, it was all aggressive prospecting, which I was fine with.
The part were I felt a bit cheated is during onboarding training they tell you, you only have 6 months to implement a pipeline and if not you will be let go from the company. This just didn't sit that well with me, however, the solutions they are selling seem to have a positive impact on companies all over the nation, and it was a great learning opportunity for me. Wish them all the best!!
Inside Sales Representative (Former Employee) – Herndon, VA – April 20, 2016
A typical day as an ISR includes outbound phone calls to find new businesses, sell to them and build new relationships. You are also asked to attend weekly meetings about the company and for training purposes.
National Account Manager (Current Employee) – Atlanta, GA – February 14, 2016
This company had competitive pay with its competition. However the culture, investment in resources for employees, support from management, and ability to advance left a lot to be desired. This company is great of you're looking for a job, not good if you're looking for a career.
National Account Manager (Former Employee) – Pasadena, CA – December 2, 2015
CEO is extremely intelligent but doesn't see the bigger picture and doesn't want to give up some of the capital to make Cogent the Best in the industry. They rather have telemarketers than have true Sales people out in the field. I would not recommend working for them and it was hostile when I was there. There product is superior but doesn't make up for the inability to management their employees. I hope and wish them the best in the future.
The product set is superior.
CEO and middle management is terrible to work with.