Pros: work from home was wonderful
Cons: position was outsourced to manila
New Business Life Insurance Case Manager provided daily challenges and learning opportunities. This position required critical thinking, problem solving, customer service, multitasking, a positive attitude, and good team spirit. Our unit was responsible for the cases worked from Application to Issue and we worked both independently and as a team to meet the daily metrics while being Quality driven. The most difficult part of the job was navigating the constantly changing rules and regulations for each state and organizing myself in a way where I had the most current information at a glance. The people and relationships formed was the most enjoyable part of the job. We operated as a well oiled machine to complete the daily work, to answer questions for each other, to coach and mentor the new case managers. We became lifelong friends.