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Cognosante
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38 reviews

Cognosante Employer Reviews

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Provided extra-curricular projects that promoted team building
CSR Trainer (Former Employee), London, KYJuly 27, 2014
Pros: easy communication
Cons: shift changes every week
Cognosante was a well organized company. Human Resources and Management were easily contacted and was very prompt in response to any questions or problems an employee may have. They provided equal opportunity for advancement to all employees.
Cognosante was a pleasurable company to work for.
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not a bad company
Tier 1 CSR (Former Employee), Falls Church VAJuly 20, 2014
the company was find, not a good contract to work on. the management was good and informed.
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Excellent for those with People Skills and an interest in the Healthcare Industry
Healthcare Marketplace Enrollment Specialist (Current Employee), Basking Ridge, NJJuly 6, 2014
Great place to learn about the healthcare industry and practice working with a diverse group of consumers and coworkers. I personally had to travel a lot but I didn't mind because my mileage was compensated....Easy going and the daily goals are very reasonable to meet.
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If you love interacting with people and helping people than this position is right for you.
Licensed Insurance Agent (Former Employee), Houston, TXJuly 1, 2014
Pros: pay
Cons: ot
Great company to work for my position was only temporary. If you're in the insurance field, customer service, or non profit organizations you may be interested in what the company has to offer. Health care navigator is seasonal but we made the world of difference and impacted so many lives in assisting ppl with their health care needs.
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Fun working place
Clerical (Former Employee), San Antonio, TXJune 24, 2014
Pros: a family type setting, friendly and happy go lucky.
Cons: none. everyone was very supportive.
The people I worked with were enjoyable and easy to work with. They treated you as a family member and supported you in every which way. My supervisor was easy to work with and understanding and supportive of one.
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Great opportunity to gain experience being in the outdoor working field.
Enrollment Customer Service Specialist (Former Employee), MiamiJune 19, 2014
Pros: flexible hours
Cons: n/a
I enjoyed meeting & assisting people in the healthcare industry in an open environment as in the field and flexible working hours.
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Great place to work.
General Clerk II (Former Employee), Lawton, OKJune 4, 2014
I enjoyed all aspects of this job. Leadership was great and there is always a positive attitude in the workplace.
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There is plenty of work to do and most of the staff is very nice.
General Clerk III (Current Employee), London, KYJune 3, 2014
A typical day is busy and we learn new things daily, sometimes hourly. I am thankful to have a job.
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Cognosante
General Clerk III (Current Employee), Bentonville, ARMay 24, 2014
Good place to work. Things constantly change and you have to be up to date as to what is happening now
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Great company and staff.
Customer Service Representative Trainer (Former Employee), Houston, TXMay 23, 2014
My temporary experience with Cognosante was a great learning experience and I cherished the time with great co-workers.
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Affordable Health Care Act Contract
General Clerk III (Former Employee), Lawton, OKMay 23, 2014
As an employee of Cognosante, working under Serco this has been a very interesting work environment. This is a busy call center with five different sections.I worked in the Complex Isssue Section, where we were responsible for five different tasks. I had the ability to expand my level of knowledge of the application cycle working as a General Clerk – more... III. – less
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n/A
Tier 1 (Current Employee), falls ChurchMay 6, 2014
No comment at this time. This is a good company to work for if on the right contract
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Awesome work environment
Trainer, Waco, Texas (Former Employee), Waco, TXMay 5, 2014
Pros: management, job standards
Cons: hr efficiency
Great people and management doesn't just tell you they appreciate your efforts, they actually show you they do fairly consistently. Very Employee friendly, but very tight on their requirements for hiring and moving into new positions/advancement. However, opportunities present themselves frequently and Employees are often asked if they would like to – more... apply for reassignment onto a new project. Temps or Directs do not matter, qualifications do! HR is a little unorganized, but making improvements. – less
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Bilingual field enrollment
Bi-Lingual Field Enrollment Agent (Current Employee), Houston, TXApril 30, 2014
Cons: short breaks worked 7 days a week
A typical day at work would be consisting of my laptop and my air card and enrolling people in the community to get healthcare coverage.I would work with a group of five team members and if larger events it would be more of us . The hardest part of the job would be dealing with different personalities from all the communities and co workers and learning – more... how to deal with them . The most enjoyable part of the job was the team. Being able to work and make part of the history and get America health coverage was an awesome experience. – less
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VERY Disorganized And Unprofessional
General Clerk III (Former Employee), Rogers, ARApril 25, 2014
Pros: one week of pay
Cons: see above
I was hired for this company as a General Clerk 3 position in January of this year. The interviewer that I spoke with was 'so impressed' with my background that they made a few calls and I got my job offer letter within a couple of hours that same afternoon. This was on a Friday and they wanted me to report to work the following Monday. I thought this – more... was all great and got all my paperwork signed and returned by that same Friday afternoon and was good to go on that following Monday, which was when orientation started for my particular group. For the first three days, we had a rotating crew of trainers that would come in a talk to us about the company without going into really much detail of what exactly we were going to be doing. Finally, on the fourth day, someone in this orientation class just came right out and asked what it was exactly that we were going to be doing. When it was finally revealed to us that this was basically involved with the Affordable Health Care Act, there was still this shroud of secrecy surrounding everything. We were restricted to the training room for the whole week of orientation and told specifically that we were not to go to any other parts of the building under no circumstances. When this class of fifteen or so people left for lunch or perhaps wanted to step outside to smoke, one of the trainers would gather groups of five or ten and walk us to the front door. It was the same thing when people returned- a trainer would take us back to the room our orientation was being held in maybe two or three people at a time until everyone had returned. Even after it was asked on the fourth day what we would be doing, there was still no 'hands-on' training. It was all just put into terms that were vague beyond belief. On the fifth and final day or orientation, about three-fourths of our class had gotten their "security clearance", which meant that they could actually go out onto "the floor" where the actual work was being done and see for themselves what they would be doing. The rest of us sat in the training room and waited for five pm to come around so we could go home. (Apparently, everything that could be told or taught to us had been done by the end of day four.) Before we left on that Friday, we were told that we could NOT return to work or even to the building until we received a call from the company telling us that our background checks had cleared, and that that alone could take weeks or even months to happen. It sounded strange to me that we had been seemingly "hired" by a company that was not done with a pretty crucial piece of the pre-employment process. I went home, waited a few weeks, then decided to call the manager that I had been assigned to to not only check on the status of my employment, but also to inquire as to how we were going to get paid for the week that we had spent in the middle of January, since we could not simply come into the building to pick up our checks. I was told that my check would be overnight Fed-Exed to me, which it was. I understood that this was a fairly new company and that things were still being ironed out, but something still did not seem right. Did I have a job or not? Periodically, I would call my manager, the Human Resources director who was located three states away, and anyone else I could contact who could be googled as being related to this company. I was even told by one person that some background checks take longer than others, especially if you had "ever moved or gotten married, or anything like that". That seems like almost everyone in the world to me. I kept waiting and calling once in a while, just to be told that no one had heard anything about my paperwork. I even called the company that was supposed to be doing our background checks, just to be told that they could not find me anywhere in their system, looking me up by name, date of birth, or social security number. That was last week, the middle of April. Finally, yesterday I received a call from someone from my "employer" telling me that unfortunately I had not passed their background check. Three full months later, they supposedly found this out, just a few short days after I called the company that was doing their background checks and being told that I was nowhere in their system. Something very funky is going on with this company, and I would be surprised to find that they are still going six months from now. – less
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Good Place to work
General Clerk III (Current Employee), Rogers, ARApril 20, 2014
This is a good place to work right out of college. On the job training is provided through excellent training team.
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Public Speaking
Personal Client Assistor (Former Employee), Austin, TXApril 15, 2014
On a typical day i worked ith the public on a face to face basis, providing viable information for the Affordable HealthCare Act. As an employee, I was paired with another coworker. The hardest part of my job was notifying a client that they were not qualified for any assistance and that they were to seek benefits with the state or employer.
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It needs new rules
General Clerk II (Former Employee), lawton okApril 4, 2014
Pros: health benefits
Cons: strict on absences and dont care about doctors notes or orders
Its a good job when you have work to do. You process applications to help people get insurance. My supervisor was clueless and played favorites which i will not tolerate. My co workers were okay i mainly kept to myself but there were a few that did nothing and missed many days yet some how still had a job because they were the bosses pets.Hardest part – more... of the job was getting ahold of people to help them or they refused to be helped. Job was inconsistent with how to do things and rules changed almost everyday or there was a new glitch in the system. Also 9 days of unexcused absences for a whole year or letting them know 24 hours in advance you are gonna be sick is ridiculous. – less
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It good to start off with something....but leave within a year.
Phone Support (Current Employee), Lawton, OKMarch 29, 2014
Pros: friendly employees and decent pay
Cons: slow work load, incomptent supervisors, and be prepare to find something to keep yoursself from going to sleep.
They didn't tell us they were bringing in another company.

Our supervisors treat us like children, and play favorites.

Work load is slow in the morning, but picks up when going home.

You can be gone for alomost ten and get written up...once.

It's a place I would not let my own sister work at, and she works at Popeye's chicken.

No PTO or even sick – more... days; when you get them within a year it ten days altogether. – less
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Productive and you meet and help a lot of people.
Certified In person Application Assister (Former Employee), Middleton, WIMarch 27, 2014
• Assist uninsured consumers in the enrollment and application process through the Affordable Care Act
• Public outreach to community partners in 15 plus county's in WI
• Create and implement programs for uninsured and under insured populations in 15 plus county's
• Coordinate events for public awareness regarding the healthcare Marketplace
Create 5-20 – more... minute presentations to groups of 20 people or more
Publicize, Marketing, Public relations, Event Coordinator, Program implementation

Management could be better

Got along with all my co workers

The hardest part was trying to get consumers an insurance plan and the website kept shutting down.

The most enjoyable part was being able to help others. – less