Team member and duty manager (Current Employee) – Cooma NSW – July 22, 2017
Coles is OK to work, There are a few benefits which are always welcome, However, the pressure is always there to sell sell sell, If only the management would let the store managers 'do their own thing' it would be so much better.
Discount, double flybuys
The shop is the same as any other store, There should be a section for local product
Assist customers with their requirements, liase with management on upcoming 'specials' on a daily basis,help other team members with weekly deliveries.Always enjoyed interacting with the customers and team members discussing new products and world events in general.
Store Manager (Former Employee) – Altona VIC – June 8, 2016
It was extremely stressful, with high expectations with constant pressure and near bullying tactics from Area Managers and Head office telling you to cut down on staff hours, forcing you to work most of the time by yourself with no breaks and no extra pay. Left me feeling exhausted and no time or money for my own life after just two years.
Store Manager (Former Employee) – Brisbane South QLD – January 3, 2016
Something different each day, always learning something. Servicing the different cultures on a daily basis. It gave a chance to share experiences delivering customer service. To formulate a culture and to train young team members.
Duty Manager, Retail Sales (Current Employee) – Mount Gambier – July 1, 2015
This is a fun fast paced job , but unfortunately not a career due to the stores location. I enjoy the customer service side the most but also enjoy ordering & merchandising. I work alone most nights , so being able to prioritize & self manage is something new I have learned in this job & have enjoyed.
Inside Sales Representative (Former Employee) – Melbourne Australia – April 22, 2015
• Worked in a team to Cold called new wine club members and selling bulk wine over the phone driving the sales pipeline for repeat and regular buyers of the product. • Making between 60- 80 calls per day in a fast paced environment • Maintaining a call structure that emphasised a one call one close philosophy • Using CMS platform MAX to process orders and record sales for repeat buyers. MAX backend software notified us of changes in stock levels for our products • Leads were cold as they had not been contacted previously and never purchased from the phone system • Utilized CMS ordering system to process retail sales for remote delivery Australia wide • Handled objections and utilized sales techniques to sell product • Worked towards set monetary targets per day and per week ($1200) per day • Generated new leads for repeat buyers for the warm calling team
Sales Assistant/ Customer Service (Current Employee) – Springwood, QLD – December 3, 2014
Hardest part of the job is the amount of excessive heavy lifting, apart from that it is quite rewarding, good environment, busy at this time of year, love dealing with customers and learning the new products. Always lots of work hours. My favourite part of the day is either opening or closing. Upselling is a skill I find fun and helping the customers with there choice in our diverse range products.
Always left alone Not a lot of back up They were not organised I learnt to keep my mouth shut and that mistrust and gossiping is everywhere!! The hardest part was no consistency The most enjoyable was quitting