Very productive workplace. Not a fun environment.
Customer Support Agent (Current Employee) – Topeka, KS – April 22, 2014
In my department, as soon as we log in we have five minutes to get everything pulled up on our computers. I use three different monitors due to the multitasking we have to do continuously. I key vet orders as fast as possible with as few mistakes as possible. These are checked on a weekly basis. I also switch from keying faxes to taking vet calls and taking orders over the phone or helping resolve order issues. When I am in queue to take calls and I am waiting for a call, I am keying returns on my other screen. I have learned to be very efficient. The coworkers around me right now all seem to be easy to work with. We have moved at least four times in the last few months. We pack up our desks and move and set back up, and then a few weeks later, we move again.It is hard to really get to know people around you, since you aren't around them long. The hardest part of the job is the constant changing. The most enjoyable part of the job is when things settle down a bit and I can get into a rythm, which helps me to relax, which causes me to work much better. There is a management team, so basically, we all have 5 or 6 supervisors. I prefer having one. It gives it more of a personal feel. This is all new, and is difficult to grasp all of the changes.
at this time, no job security at all there.