Pros: 60 minute lunch
Cons: no overtime pay, lots of backstabbing and tattle telling, insuffic
The only complaint I have about Collabera is the language barrier. It is hard to understand their employees. My complaint is more about the vendor ACC Business, which is a separate entity of AT&T. During snow days, you have to make the time up and still end up short on your hours. Never heard of a telecom company not wanting a bill payment system for the convenience of the customer. The excuse is that it makes the company "unique". No overtime pay if you get stuck on a long call just before the end of your shift and you can't advise the customer you need to get off the phone or disconnect the call. A lot of throwing your co workers under the bus instead of a team atmosphere. The trainer has no telecom experience and is unable to answer questions. The training base is not updated. She spends all her time planning parties and other non essential things that are not work related. The monthly meetings are a waste of time and geared more towards sales.