Intern, Reston, VA - June 29, 2016
As a Support Center Specialist at College Board I would get to work 10 minutes before my start time. I would prioritize my day and complete any work that I hadn't accomplished the day before. I would then take phone calls and create tickets in the morning and in the afternoon I perform Desktop Support roles by taking tickets (some of them I create) and resolving them. This includes creating new hire setups, which is providing a monitor, imaged laptop, keyboard and mouse setup, College Board work Iphone, and Cisco desk phone to users. I would conclude the day by recording the inventory/ assets that are in our location.