Who's to blame this time...
College Assistant - Tutoring Center (Former Employee) – Valencia, CA – July 15, 2016
Working at the TLC as a front desk clerk has its perks, such as having the time to do things you need to accomplish, such as homework, and other activities since there can be a lot of downtime. However, management is poor to say the least. There is ineffective communication between what is expected from the employee. The culture is absolutely horrible as many student workers love to blame others and shame those who have made mistakes. Others are quick to judge on how others can perform their simple job duties. There is no constructive criticism when being corrected on errors. Usually, it is an email blast to all the employees stating what error was made. Usually the older employees have some sort of entitled demeanor when it comes to training the new employees. The manager trusts too much in his older employees and does not see how his older employees treat new employees. Sometimes humiliating the newer trainees in the mistakes they make. They make it a hassle to ask for help or clarification, as sign in procedures can be quite extensive to memorize. Sometimes those who work hard and do all the work are not praised because they may have a quiet demeanor.
That is why I chose not to be involved with the culture at the TLC, I did not want to be a part of it. However, I stayed working there because it allowed me to do my school work during the down time which was a huge benefit to me.
TLC is a great place to work while you are in school at College of the Canyons. However, the culture established there is unprofessional and something you do not want to take part in.