Pros: benefits, cafeteria, training
Cons: stress, management, few advancement opportunities
The Associate Customer Service Rep is the WORST position to have at Colonial Life!!! The best parts of this position are the training period, the benefits & the cafeteria. But once OJT is over all hell breaks loose. The paycheck definitely isn't worth the constant stress.
You spend the day explaining the same things over & over and sometimes are given – more... incorrect information regarding claims. If you're off the phone too long management is hounding you about the time you spend doing after-call work (there are only 3 secs allotted between calls if you stay in an active status). You're told to do everything you can to help callers, then docked points on call audits if your call time average is too high. Some of the managers really care about providing excellent service but others are just there for a paycheck.
The coworkers are nice & there are different incentives offered during each quarter. You have full benefits including health, dental, life and disability that start on your first day of employment. There are also a number of employee discounts available around town, like at the zoo. The food in the cafeteria is EXCELLENT and affordable. But if you work the 11-8 shift & have lunch around 3 you might want to grab something before it closes around 1:30/2. Overall, Colonial Life is an excellent company but the call center is the worst department to work in. – less