Great City of Dallas co-workers, Management needs a major tune up.
Pros: free holiday dinners at fine resturaunts
Phone calls are not as much as you would typically think as far as a call center is concerned, so that was definetely a plus compared to other call centers i have previously worked at. Most customers are understandable when it comes to having to wait to get an issue fixed.
Ive learned how to manage 10 or more employees, Ive learned about health, dental, vision and also life insurance benefits. Ive learned customer service on a professional basis both on the phone and in person.
Great co-workers, I really enjoyed everybody! They are hard workers and are the greatest people i have met to date in a work environment.
The hardest part of the job would probably be during open enrollment. That time of year is the busiest and most hectic and we had more problems in those few months than we did all year. But with my help, we were able to overcome a lot of obstacles and make open enrollment a smoothe transition.
The most enjoyable part of the job would be the potluck fridays or the holidays. We would always congratulate ourselves for all the hard work we have did with a little pot luck or exchange of gifts.