Great company but it was unable to enhance my educational desires.
Telephone Information Center Representative (Current Employee) – Columbus OH – October 14, 2014
Provide customer services to clients to enhance there educational experience by telephone. Answers questions about application process, admissions sessions, testing requirements, necessary documentation, testing locations, available advising consultations, available career paths, making appointments, available advising hours, make and cancel appointments, provide information on financial aid assistance, verify the receipt of necessary documentation, directions to all company sites, directions to website and online systems, register for classes, take payments. Learned how to use various computer systems, keep up with changing rules and regulations, find answers with limited time under hurried conditions, and deal with difficult cliental. Facilitated training for department in areas of constant change to provide consist help. Great group of coworkers many of switch are trying to better themselves. The hardest part of the job is staying current with changes when the information doesn't not flow through the department. The most enjoyable part is making someone who thinks they couldn't get help feel good about the help they have received to make the process flow for them.
education, good benefits, security
lack of flow communication