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2,881 reviews

Comcast Employer Reviews

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The company had company parties for their employees showing appreciation.
Personal Care Consultant (Former Employee), Knoxville, TNApril 19, 2014
Pros: free lunches, birthday parties and dinners for special events
Cons: only part-time
This was part-time was working full-time at Fort Sanders at the same time. My day was to upgrade Comcast customers or try to do a buy-back when they have switched to another cable provider. What I learn that cable has came a long way since it first began. The management was fair but I needed something that offered benefits and my full-time job had that. – more... The hardest part of the job was getting our old customers back. – less
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COMCAST
CAE Technician (Former Employee), Madison, MSApril 18, 2014
I enjoyed helping the customer resolve the issues. We trouble shot high speed internet and phone service. Also promoted product and upgraded service pages.
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great job
IP Specialist/ Account Executive (Current Employee), Schaumburg, ILApril 17, 2014
the job was great and they were very helpful. i wouldve stayed longer if the company didnt move to texas
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A Great Place to Work
Collections Customer Service Rep (Former Employee), Baltimore, MDApril 17, 2014
Pros: how the company treated their employees
Cons: not working there anymore
Overall, Comcast was an excellent company to work for. I learned all kinds of information on different departments. In some departments the management was better then in others. In my whole experience with Comcast my co-workers were always amazing. The hardest part of working for Comcast was some of the customers, however it didn't have to be hard if – more... you just listened to what they had to say. The best part of the job honestly was working for an amazing company. – less
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Great work life balance
SENIOR ANALYST (Current Employee), PhiladelphiaApril 17, 2014
Enjoyable coworkers, good benefits, good work life balance
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A decent job to have
CUSTOMER ACCOUNT EXECUTIVE (Current Employee), Miramar, FlApril 17, 2014
Pros: cheap cable
Cons: frustating job being solely on the phone listening to people complain.
This job does have great benefits. A great place to get your feet wet and learn about working for a major corporation. If you want to advance from the entry level position the best thing for you to do is work hard, get your name out there, hob nob and make sure your stats are top notch. Helps to move up faster with a 4 year degree.
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Nice fellow employee working environment.
Customer Account Executive (Former Employee), Jackson, MSApril 16, 2014
Pros: free cable and internet.
Cons: dealing with upset customers with unresolved issues.
It's a decent income, but a high stress atmosphere on the phone with unhappy customers.
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bad management
Installation Technician (Former Employee), 1255 north aveApril 15, 2014
Management was very distant and never gave any guidance verbal or otherwise. all my real knowledge came from co-workers.
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n/a
Customer Account Executive (Former Employee), Schaumburg, ILApril 15, 2014
one of the best jobs i had was Comcast. At the time I worked part time and I had family issues that i need to go on fmla for and I didnt qualify. I to resign to attend to those issues, now everything is great and It wouldnt be a problem anymore. Ive tried to reapply but didnt get any response.
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Very busy fun place to work. It also came with it's own (free gym)
Customer Service Lead (Former Employee), Miramar, FLApril 15, 2014
Pros: great pay, full health benefits and perks
Plenty of overtime available. Great health benefits and perks, plenty of room for advancement.
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great multi-tasking
Customer Service (Former Employee), Madison, MSApril 15, 2014
I learned great customer service skills. This was one of the most important jobs of my life. It was an experience I will never forget.
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Good Company
Customer Service Representative (Current Employee), Nashville, TNApril 15, 2014
Pros: prizes for performance, comcast cares day, the benefits.
Cons: stress
Comcast is a good company to work for however it is a very stressful job. You take anywhere from 35-40 maybe more on a good day and you have a quota to meet. You are under a lot of pressure from your supervisors and they keep pushing and pushing you to the level that you want to just throw your hands up. The turnover rate is very high because of all – more... the stress. I worked with some of the best coworkers there is. Always there to help each other. The management I am sure is just as stressed as we are. The benefits that this company offers is awesome. The pay is very good. The hardest part of this job is the sales. You can't make a person take something they don't want or need. – less
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Energetic work place
Customer service Representative (Former Employee), Fort Worth TXApril 14, 2014
working on behalf of comcast collecting on past due accounts also doing campaighns for politics hardest part when a customer did not want to pay.
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Great opportunity to make extra money on sales
Customer Service Representative (Former Employee), Jacksonville, FLApril 13, 2014
very busy, fast paced enviroment, ability to make sales on almost every call.
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Good place to work
Comm Tech 4 (Current Employee), Mahtomedi,MNApril 13, 2014
Install and service cable, internet, phone and security systems.
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Very dynamic environment
Customer Account Executive (Former Employee), Tinley Park, ILApril 13, 2014
Pros: always learning and parking
Cons: sometimes a lack of interdepartmental communication
A fast-paced culture and at times overwhelming but challenging. A definite learning experience that can transfer to any call center, office or face to face environment. Overall great team members. If you can work in a comcast sales, billing and repair department you can work anywhere.
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Experience at Comcast
Independent Staffing Consultant (Former Employee), PhiladelphiaApril 13, 2014
Pros: liked the people
Cons: contract ended
I really enjoyed working at Comcast as a Leave of Absence Recruiter.
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Comcast
Contractor (Former Employee), Woodstock, GAApril 13, 2014
They have a very professional and very good communicative workers.
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call center
Retention Specialist (Current Employee), Silver Spring, MDApril 12, 2014
Pros: numerous pizza parties
Cons: no sick leave, low pay raises
fast paced, learned how to micro manage better, the hardest part of the job is completing a concern of the customer when the phone system goes down. the most enjoyable part of the job is building rapport with the customer and getting the customer concerns resolved.
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Customer Service - Selling Products and Billing Issues
Customer Account Executive (Current Employee), Fife, WAApril 12, 2014
Pros: free coffe, hot chocolate, tea - sometimes free lunches
Cons: health benefits were very expensive
Answered inbound telephone calls in call center. Sold products and services. De-escalated upset customers. I enjoyed helping customer's that did not understand their billing so that they were not confused all the time and offer them services that would benefit their needs. Co-worker's are great. Very diverse crew. Management was very lively but sometimes – more... lacked focus on trying to improve or assist struggling employees at times. They rely on their Senior operators to assist them. I am in that category. Hardest part of the job was trying to get a change in how we may do a certain type of procedure. I did learn how to be a great Salesperson and gained confidence in my abilities to sell products and also assist frustrated customer's with their billing and/or their services. – less

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About Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and – Read more