Comcast Employer Reviews

A typical day will be at your desk with headphones, computer, and phone system. Calls consist of providing customers with the bill inquries, adjusting credits/bills, adding addittional services/products. Very energetic and relaxed environment. Calls do overflow non-stop. Very good company to work for.

· Facilitates communications.
· Manage customer interactions by resolving issues and managing communication.
· Facilitates consultations, referrals, admissions and appointments
· Coordinates with content providers in the design and development of
job aids, learning tools, and other communications to enhance user effectiveness
· Participates in activities – more...  designed to improve customer satisfaction and business performance – less

Being that Comcast was a 24 hour call center there was times I had to switch shifts from working days to working at night to get the days off I needed at the time.

I learned a lot from the job, how to deal with all types of people, meaning my co-workers to my customers on the phone, empathy played a huge roll in my job and having patiences as well.

Management – more...  was there when I needed them, they had an open door policy so we could go talk to them any time about anything.

My typical day was taking phone calls concerning service issues, billing issues, taking payments, setting up appointments for repairs and upgrades and downgrades of service and installs of service at new locations. – less

Comcast is one company that truly gives you the opportunity to grow. I felt that everybody were all on the same page. This is a company who believes in the idea of hiring from within. I started off as a customer service representative, and through the information I was able to learn from them, I was able to move up to help desk.

Where will Comcast be in 5-10 years? Who knows, but I think their biggest threat is regulation. Yes, they own the last mile, so barriers to entry are huge (just ask Verizon and AT&T), and more and more consumers are going over the top. But if the federal government decided that their power over consumers and content providers was "unfair", then could – more...  quickly become just a dumb pipe to your house. – less

I loved working for Comcast, but the management here in Springfield, IL was horrible!!! Our call center was great but Human resources was full of en inept individuals.

I have never been treated so badly at a company..I have at least 15 friends that started when I did and all were <released > for no reason at all. I would sugust if you just want a temp job its ok but be prepared to be callled the worst names you have ever heard as for management they are unprofessional and no one is ever available to help you or take – more...  supervisor calls. NO part was fun it is a dread every day and lots of people leave crying everyday. – less

Opportunities for advancement are limited. Sales supervisors have conflicting goals to the sales executives they manage. Productivity goals clash with compensation goals making it difficult to perform to expectations.

A day a Comcast can be stressful if you don't make the sales you need. I learned that sales is not that hard.Management tries, but I think they forget what its like to be on the phones. Co-workers are great I miss we all help each other get through the day. Hardest part of the job would be dealing with irate customers, especially if they've been on – more...  hold for a while. The most enjoyable part of the day was laughing with my co-workers and supervisor to make the day go by faster. – less

Typically micromanaged by supervisors and managers who have no idea of what goes on in day to day business. Highest turnover rate I have ever seen in a group. Supervisors and managers have favorites, and if your not one, your on the short timers list.

competitive workplace never a dull moment I learned how to answer multi line swithcjboards.

Comcast is a great company and no. 1 in its technology. Customers love Comcast, just not the price. But hey, you get what you pay for. Just no growth opps

It had some management issues and during the change over they dismissed the wrong people, brought in people that was breaking what was fixed and not dealing with the issues.

Supervised technicians' routes and installs throughout the day.

loved this job, great benefits, great management, fair pay, no advancement for mid level employees to management positions

I enjoy working at Comcast. Everyone is real friendly and the company cares about their employees. The company gives out daily prizes for your performance..I enjoy talking to the customers on the phone and helping them with there issues..

Review adequacy of staff daily, produce reports and deliver to the Management team via Access DB. Manage all activities that may impact performance of the call center.

I took this job right out of college to have as a source of income until I found a better postion

Bad place to work. Only looks at the stock price and nothing else matters.

Typical day? Always very challenging, but also rewarding and fun.
What I learned? I worked there for 13 years; I learned a lot about the commercial advertising business. I was groomed by Management, always with the thought in mind, of reaching higher goals. And, over the years, that kind of care and attention provided by this company, has made me the – more...  professional I am today!
Management? Again, no worries here, Management treats their employees with respect; Comcast has a lot of policies in place to keep things as fair and impartial as possible, for all employees! The "open door policy" is what they call it. I worked there a long time. And of course, over the years, various situations arose for me and I can only say, that a couple of times, I felt like I was being treated unfairly, but still there was always a resolution. Management likes happy employees not disgruntled ones. For example, one of the questions that is asked during a job interview by Management is "If we have a pot luck, what would you bring?"
Co-workers? Over-all, I worked with a lot of great people; we respected each other even if there was a personality conflict. We all worked together with the same goal in mind; to make work fun!
Hardest part of the job?
1. Cable has grown rapidly over the years; we were overloaded with work. And at times, it was very difficult; a lot of over time and job related stress by virtue of this fact.
2. The day Management announced that our Operations Department was moving to Detroit, MI. And I, along with many other employees lost their jobs.
Most enjoyable part of the job? All the experience and knowledge I gained from working here. All the great people I worked with over the years. All the benefits the company provides. – less