Comcast Employee Reviews in United States

Found 6,049 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good learning experience
Network Engineer (Current Employee) –  Mount Laurel, NJJuly 25, 2016
We can improve our technical skills.
The hardest part of the job is working in production environment during the night shifts.
Easy going co-workers
Pros
easy going managers
Cons
short breaks
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
za
Customer Service Representative (Current Employee) –  Saint Paul, MNJuly 25, 2016
it is ok fun enviornment people are nice managemnt is horrible and attendance policy is not family friendly so if you have little kids that are constantly sick i would not reccommend working here
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A very intense job
Billing Representative (Former Employee) –  West Saint Paul, MNJuly 25, 2016
Working at Comcast is very intense and you have to be a strong individual to take the abuse given by the customer you deal with on a daily.
Pros
incentives
Cons
not for their employees
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Phased Out
Network Communication Tech V (Former Employee) –  MidwestJuly 25, 2016
In 16 years, 20 total in all with the company and different owners. I had always been respected and worked well in the company

Instead of having opportunities past your grade is tough after your at the top. To move to management or headend is impossible unless your willing to relocate.

The Northwestern supervisors were very professional and helpful. The Midwestern supervisors had no clue to the extent of the experience differences there is to the other areas. I was farther into fiber than coax in the NW.

It was a night and day experience in the two areas. No matter what, always work hard.
Pros
Good Benefits & Pay
Cons
No advancement
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Customer Service Representative/Sales Associate (Current Employee) –  OregonJuly 24, 2016
Many great benefits to working for Comcast. Low cost health and dental out of pocket. Great services at a reduced rate. Set hours and days off
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun work place
CAE 2 Tech Support (Former Employee) –  Denver County, COJuly 24, 2016
inbound calls regarding sells and products. very open mined company and out going manager team. the most enjoyable part of the job was free food all day any time the mangers wanted to feed us and give us bonus every quarterly.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Comcast
Customer Account Executive (Current Employee) –  Oak Brook, ILJuly 24, 2016
Offer great benefits and the yearly income is great, but Job Security is very low. At Comcast we are a large family and everyone are very close.
Pros
Great benefits and income as well
Cons
No retirement package & they can release you anytime.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent job
Call Center Associate and Representative (Current Employee) –  Jackson, MSJuly 24, 2016
Work in a fast-paced call center environment to make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account. The main responsibility of this retention job is customer service. You might answer questions regarding billing, how a particular product works, what type of support is available, and so on.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Bad Company
Communications Technician (Current Employee) –  UnkownJuly 24, 2016
Management is condescending, patronizing, and unethical. They tell you to do something against policy and then terminate you for it. Least paying company in related field. They write you up for monthly numbers that the employee can not control.
Pros
None
Cons
All
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Comcast
Dispatcher (Former Employee) –  Toms River, NJJuly 22, 2016
Dispatcher Comcast Cable
Responsibilities included monitoring three cable system areas for outages and dispatching maintenance technicians accordingly. Utilize access database to enter daily jobs of technicians and reduce the amount of service calls by confirming customers are a part of area problem.Handle high volume of calls from local authorities reporting problems and technicians seeking assistance in
order to resolve any problems with the work orders, setting up email accounts, troubleshooting problems and act as liaison between technicians and customers.

Customer Account Executive
Handled high volume of calls covering full range of customer service responsibilities in a prompt, professional manner and responded to customers' questions regarding billing and service problems. As front counter representative, responsibilities included distributing equipment, accepting payments, reconciling payment
receipts and preparing nightly bank deposits.
Pros
na
Cons
na
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
This company has very poor customer service. Employees are trained to give customers false information, in order to keep times short.
Customer Service Representative (Former Employee) –  Lynchburg, VAJuly 22, 2016
Extremely chaotic, not enough training which made for inefficient workdays, and poor customer relations.
I was able to learn how to speak very professionally over phone with customers.
Very poor management, no time for employees concerns, when employees did go to management with concerns, management never got back with employees.
Co-workers were fine.
Hardest part of job was actually doing the job with inadequate training.
Team meetings.
Pros
Team meetings, pot luck lunches with co-workers
Cons
working every holiday, every weekend
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
bad management and inconsistent pay
Sales (Current Employee) –  Fife, WAJuly 20, 2016
bad management and inconsistent pay asked to do jobs other than sales. but only get paid when you make sales. on a monthly basis comp plan is restructured but goes down and makes company more and employees less
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and a great experience
Sales Support Coordinator (Former Employee) –  Denver, COJuly 20, 2016
Learned how to better time manage and work on your own instead of having someone checking your work constantly.
This made everyone have more responsibility and integrity when it came to following up on their work.
Pros
Work on your own environment
Cons
Some people did what they wanted and brought people down with them when it came to work
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Amazing customer service and communication skills building
Xfinity Sales Associate (Current Employee) –  Eugene, ORJuly 19, 2016
The hours for door to door salesman are very long. I'm not a good salesman because I'm not a big TV watcher. I prefer to be outside, that is the big plus to being door to door, you get to be outside all day, rain or shine.
Pros
Commission, benefits
Cons
Commission, hours
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive
Retention (Current Employee) –  MinnetokaJuly 19, 2016
It was a ok place of employment. Very nice people worked for Comcast. Great I incentives. Management wasnt up to par as they should have been. But other than that. It was fine
Pros
The people i worked with
Cons
Management
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
company
DevOps, Build & Release Engineer (Former Employee) –  Sunnyvale, CAJuly 19, 2016
company use to give good benefits to the employs. Work culture use to be very good.and the management is good.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stressful/frustrating
IT support (Current Employee) –  Fort Myers, FLJuly 19, 2016
PROS: Good Pay, Good Health Benefits, 401k, Quarterly Bonuses, 40hrs vacation (yearly), employees who know what they're doing help you out.

CONS: Forced to make sales in any position, Supervisors/Management never available, Information provided in training not acurate, Customers you handle constantly screaming, cussing, degrading you while you have to keep professional demeanor, can still get in trouble even while following policy, No job security.

If you can handle not having any support or any form of leadership and can handle overly irate customers while biting your tongue and have your job dependent on metrics that you truly have no control over and constantly being given misinformation then penalized for utilizing the misinformation then this is the job for you oh also they won't mention this until after your hired but be sure to sharpen up on your sales pitches because this is definitely a large portion of your job requirement.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun
Overnight Sales representative (Former Employee) –  Tucson, AZJuly 18, 2016
Nothing negative regarding my current job. Place is a fun and safe working enviroment. We have so much growing career advancments.
Pros
N/A
Cons
N/A
Was this review helpful?YesNo1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace
Customer Service Representative (Former Employee) –  Houston, TXJuly 18, 2016
Comcast provided me the training and tools to assist my clients needs. Whether it was financial, technical, etc. My overall experience with the company was marvelous but I was not able to truly show progress. As a worker I was in a point scale each call.
Was this review helpful?YesNo
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Robotic workforce
Dispatcher/Customer Service (Former Employee) –  Elmhurst, ILJuly 18, 2016
Company is inconsistent with policies and procedures. Management has no clue therefore it leaves the hourly employees stuck and clueless...
Was this review helpful?YesNo

Overall rating

3.8
Based on 6,081 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
4.0
Job Security/Advancement
3.3
Management
3.3
Culture
3.6