Comcast Employer Reviews

The demans for sales are very high however we aare constantly calling the same customers over & over

All of my jobs have been supporting either internal or external customers. This position was the most customer direct position I've worked.

Routing and giving direct support to the techs. Go through all the work order to make sure they are keyed the right way. Along with watching outages, services alerts, answering emails, requests from customers & other employees and taking care of the reports. I am currently still in this position

A typical day at work consistes of customers coming in and paying their bills and having us research anything that they question and me telling them about our products and trying to sell to them after that. I only have 2 other co-workers that i work with and we help each other we have great teamwork together. The hardest part of the job is to sell due – more... to the economy. The most enjoyable part of the job is meeting many different people and getting to know them. I like people. – less

have Good benefits. but do not care about the Employee. Comcast have a very high turn over rate because they do not try to work with you. they onlycare about making the sale.

was an ok job and decent money from commission however, no room for advancement.

This is certainly not the job for everyone, but if you think that you have the ability to push yourself to succeed and are a very self-motivated individual, then this may be the right job. Direct sales is door to door sales primarily. You will knock in all weather patterns, in all neighborhoods day and into the night. There won't be a manager breathing – more... over your back, but Comcast does take precautions to know where and when their sales reps are in the field. The quota numbers are not extreme by any means. They are completely achievable and they do have a nice ramp up program, but this is by no means an easy job. You will encounter all types of people in all different situations. There was a time when it was ok to walk up to a persons door to sell products. These days however, there are a lot of people that are not comfortable with door to door sales, and you will encounter these people on a regular basis. Mental toughness, positive attitude, and self-motivation are all going to be huge factors for success. This isn't likely to be your favorite job ever, but you will be financially rewarded for your time and your drive. – less

Incompetent management. Lie about subordinates to cover their lack of knowledge or coordination. Unrealistic expectations and zero concern for family life. Avoid at all cost!!! Zero stars

All around good company to work for .Great benefits and employee appreciation.

Great place to make a long lasting career. Definitely opportunties to advance.

All of it was enjoyable. Every day was something new. The customers, the promotions, etc. It was a learning curve every day. It kept it a challenge and that is what kept it exciting. the hardest part of the job was knowing that the lay offs were coming and that our jobs would be no longer available because they were taking our jobs and giving them to – more... foreign companies to reduce cost. – less

Great Company To Work For, But Management Needs More Training.

My day starts at 7:30am with a conference call. I sign into my handheld device and a off site group assign work to us, normally 2 jobs per two hours (8-10, 10-12, 1-3, 3-5 ,5-7PM). I call each customer before arrival and speak with them to understands their needs and do all I can to complete it. I also have to make sure the company network is secure – more... by running test based on cable signal. The hardest part of the job is getting all the work done within the time frames and getting to the next job on time. I do enjoy being alone to complete the job with little supervision. – less

I enjoyed working for Comcast due to the family work environment. It was challenging to talk to customers, especially the disgruntled ones, but it taught me patience and understanding. I also feel as though Comcast improved my sales skills a great deal. Management was a challenge as well due to poor communication and high demand for sales but the complimentary – more... services and commission made that aspect a little easier to deal with. – less

Great company with excellent benefits. Definitely left alot of room for advancement. However, the job could be very taxing mentally and management does "throw you to the wolves".

I Had a amazing supervisor that pushed me to excel. My typical day would consist of making every customer satisfied and even if I couldn't I still tried my best. The management was very fair and they helped mold you into a great sales person. My co-workers were awesome we all developed a friendship that eventually felt like family. The hardest part – more... of the job was just getting the hang of all the information we had to remember but it was great. The most enjoyable part of my job was dealing with people. I love people and even if they say no to a sale it pushed me to learn how to become a better seller. – less

Install cable tv phone and internet services of comast great place to work OT is often available. Work load is evenly distributed employees and supervisors are friendly.

productive but negative moral environment, unprofessionalism in management and no one wants to take ownership of issues employees are faced with. the hardest part of my job and allowed abuse from customers that I speak with and I am not always provided with the proper training nor tools to utilize in order to be sufficient and assisting customers. My – more... co workers moral is low because of the pay rate and additional job duties that are constantly added to our work load with inadequate to to meet expectations. The most enjoyable part about my job are sales incentatives and my benefits such as flex time, vacation and bereavement. I have learned to be humble,patient, and detail oriented. I have also advanced my customer service and computer skills – less

As a customer account executive I was the first point of contact for all customers who typically had problems and needed a resolution. This position was very crucial because I would have to listen to the customer problem and fix it.

A typical day at work was calling customers about escalated issues. I learned cable data, S.R.G, Routing, ER. Management was okay. Some of the co-workers was really hard to get along with. The hardest part of the job was working with the employees. The customers was the most enjoyable part of the job.