Pros: free lunches, extra commission money, electronic prizes.
Cons: split days off, unsupportive management/hr, frustrated customers.
A typical day at work requires daily sales quota to achieve. Aside of quota achievements, the overall focus is to provide excellent and thorough customer service to comcast subscribers. Working in the retail store, your job is to recieve payments for current accounts, overdue charges, and deposits for new subscribers. Also, customers will bring in non-working – more... or malfunctioned equipment such as cable boxes, Internet modems, and or in need of new remotes/cables. Your job is to exchange those malfunctioned pieces out with new functioning equipment while upselling customers. Providing information about new products, services, & benefits in terms of upgrading customers on their Comcast services. Your monthly quota typically consists of 40 new internet customers, 35 cable customers, 15 landline customers, 2 home alarm customers and 100 Account upgrades. For the two years of employment with Comcast, I achieved a high percentage of hitting my quotas month to month. Accumulating a high commission rate along with several perks and extra money. Management was not too supporitive when escalations occured. So your job is to maintain a professional demeanor as you are a representative of a great frachise. The hardest part of the job consisted of the pressure month to month for achieving the high amounts of quota, but the pressure always drove me to hit the proper numbers, also resulting in exceeding the quota. Another hard part was dealing with a lot of upset customers and figuring out great soultions to they leave as a satisfied customer. – less