Comcast

4.9K reviews

Comcast Employee Reviews

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fun environment
data entry inbound/outbound (Former Employee), alpharetta georgiaAugust 31, 2015
theyre great they paid on time and i couldnt argue with the pay. the commute was great they have very positive people working for them that love to help whenever your in need just a great place to work for might i add.
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Stressful but a pretty good company
Communications Tech 5 (Current Employee), Millersville, MDAugust 31, 2015
Pros: Good Supervisors, Job Security, take home van, paid time off, quarterly bonuses, and discounted services
Cons: Stressful, too many metrics to meet, negligence from other departments that impact work daily
A huge company where the corporate level seem to be out of touch with whats really impacts the customer and technician, Tech moral due to constant policy and metric changes moves like a roller coaster. One second its up and the next its down, We are pushed to perform which is a good thing but there are other departments that make mistakes that makes it difficult to succeed. It make things stressful and negatively impact the customer. One thing I can say about the company is the job security. During the recession we were still at work so that was awesome. Another good thing is the ability the company gives me to pay my bills on time and enjoy life for the most part. Hopefully the line of the communication with tech operations and corporate grows in the right direction so we can give the customer the best services possible.
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co-workers
Acess Circuit Provisioner (Current Employee), Greenwood Village, COAugust 30, 2015
Very hard working group of people. Always an ever changing place to work. Opportunities are plenty. Expectations are high, and work comes in waves, at times you will put in many extra hours.
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Comcast
Comm Tech 2 (Current Employee), Boca Raton, FLAugust 30, 2015
Its a great job, no day is like the other. guaranteed at least 45 hours a week, benefits are top of the line. but this job makes it somewhat hard to do when your also a student. mainly because your chosen your days off not given an option.
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Great people and clear expectations .
West Division Client Services Coordinator II (Current Employee), Beaverton, ORAugust 29, 2015
Pros: Great people and empolyee engagment is better than most companies.
Cons: Very low pay. Barely above minimum wage.
Comcast is a very fun and encouraging environment to work in. Management is very helpful and truly cares about their employees. I work in Client Services and get to resolve issues before they become big issues. We fix sales agent's work order from start to installation so the customer has a seamless transaction and the sales agent gets their commission. The pay in my department in on the lower end of the market and could be better.
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could be better- telemarketing
Telesales Rep (Current Employee), Alpharetta, GAAugust 29, 2015
Pros: pizza once a month, pool table, discounted cable, internet and phone
Cons: 1 short break, rude staff, high sales quota for newbies, not as easy to do telemarketing like they lead you to believe
Suppose to be a fun place to work. You go through 3 weeks of training that is not bad, only to learn that you didn't go through everything you needed to know before getting on the phones. this is my experience and the the experience of those hired after me. You're on the phones just winging it trying to make sales and they just hope that you catch on. you get one 15 minute break even though you're there 4.5 hours. This job is for those who are familiar with all the services of Comcast going in. You cant go one day without having technical issues whether its the phone, the software systems used or the computer itself. the thing that really gets me, is that you have to work there a full year to switch departments. Its not all bad. they do have flat screens that show cable even though its without the volume. You get discounts to a lot of places. It will definitely make you a little more talkative and inspired to sale yourself better then you have before.

the pay, could be better. inbound sales make double in hourly pay than outbound sale. but they both get the same amount for commission.
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n/a
Customer Account Executive (Current Employee), Fife, WAAugust 28, 2015
They don't like to pay you for the work you've done, no consistency/follow through on pay promises. no bueno. There's not much room to advance. The call center environment is so draining and they are police about time management down to the second (running reports hourly) If you don't like being micromanaged, don't apply here.
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Typical day
Database Administrator (Former Employee), Mount Laurel, NJAugust 28, 2015
Pros: On-Site Cafeteria
Cons: Secured wide office space
Hectic work atmosphere but met co-operative people.
Back to back meeting schedules.
Strict Dead lines schedules.
No time to mingle with co-workers, join in the meetings.
I learned how to manage time smartly by writing documentations.
Hardest part of the job to is find time for lunch
The most enjoyable part of the job is always busy
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Very high call volume easy job a little stressful at times
DISPATCHER (Current Employee), Alpharetta, GAAugust 28, 2015
Pros: great benefits, PTO, holiday pay, company events
Cons: extremely high call volume, only 1 location
Not a bad job just was not properly informed of how high the call volume is. I started out in a new position that was recently created and since starting the position it seems as if more and more worked was given to us. Our call volume tripled overnight as new markets were taken in by Comcast and it can be stressful at times. Overall it is a good positon to have and does provide opportunities for advancement with great benefits you just have to be prepared to take constant back to back calls.
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Comcast
Retail Sales Consultant (Former Employee), Bluefield, WVAugust 28, 2015
Not a great company to work for. They are more concerned with sells than customers. Always seem to be increasing goals and revenue but not focused on customer issues and complaints.
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An ok place, just not the growth I was looking for.
CSR 2 (Former Employee), Colorado springsAugust 28, 2015
Pros: always doing give aways
Cons: not always honest.
They were an ok company, work with you alot, but there are some things that could be improved on here. The calls could be out of this world, but supervisor could have been more helpful. or hire more supervisor that new what they were doing.
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Great pay and benefits PTO
CommOps 2 (Dispatcher) (Current Employee), West Palm Beach, FLAugust 27, 2015
Pros: Pay, benefits, and PTO.
Cons: Travel distance due to company consolidation
Offers great pay and benefits, as well as bonuses based on quarterly team performance and yearly raises. Working for this company has been great. I've gained a lot of experience from working with many internal and external customers as well as performing many functions for the company.

Many branches of staff are social and looks to communicate with and getting to know its employees.
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Fun workplace with great people.
Sales/Customer Account Executive (Former Employee), Beaverton ORAugust 27, 2015
This was a sales position at a call center. It was an ever changing environment and that kept it fresh and exciting. The bonuses were nice as well!
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Innovative
Interactive Media Specialist (Current Employee), Portsmouth, NHAugust 27, 2015
Forward Thinking
Taking TV Everywhere to the next level
Helping small businesses with branding and awareness
Large corporate culture
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comcast
Customer Service Specialist (Current Employee), alabamaAugust 27, 2015
its a ok place to work.. pay is great unlike most call centers. have great co workers and they made it where the wor like ca be flexible.
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Call Center Environment
Customer Account Executive (Current Employee), HoustonAugust 27, 2015
Pros: Free cable service worth $300
Cons: Short breaks, poor management
30=+ calls per day, resolution expert, close work environment, easy to approach management, hard time getting enough breaks.
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call center supervisor
customer service supervisor (Former Employee), allston, malden, north readingAugust 26, 2015
fast paced environment
multi task
sales and service culture
customer and employee focused
monthly reviews
hiring and development of agents
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None
Sales (Former Employee), Beaverton, oregonAugust 26, 2015
Sales is a hard area to work in, he turn over is HIGH and the training does not fit the job.No other things to say about this company
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Comfortable workplace with friendly people.
Fiber Field Engineer (Former Employee), Nashville, TNAugust 26, 2015
My experience at the company was a good one. There is a very relaxed environment with non stressful expectations. Definitely politics involved in advancement as all institutions. But, I had little difficulty moving up the ladder as a highly motivated individual.
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Comcast
Advanced Customer Account Executive (Former Employee), Pittsburgh, PAAugust 26, 2015
Equal opportunity. Room to grow. Fun work environment. Positive and upbeat. Great pay. Excellent benefits! Team players.
Claimed Profile
Headquarters
Philadelphia Pennsylvania, United States
Revenue
more than $10B (USD)
Employees
10,000+
Industry
Links
Comcast website
Careers
ComcastCareers Twitter
Subsidiaries
NBCUniversal

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