network maintanance (Current Employee) – Ashburn, VA – April 6, 2016
Fun place to work constant employee interactions, Employee training ,and safe working conditions. Unlimited growth potential good balance between personal and professional life. very understanding management
Cloud Solutions Sale Agent (Former Employee) – Philadelphia, PA – August 15, 2016
worst job I've ever had even the great benefits wasn't enough to outweigh the negative and make me want to stay. Management was snaky, making it a very uncomfortable, low moral and back stabbing environment. High turnover. We started off with a small group of about 35 amazing people about 10 of us have left in less than 3 months and more are planning to leave. Commission structure was horrible and quotas were aggressive and unrealistic. The Comcast center is beautiful and we did have access to it. Received a lot of freebies from their partner companies. .
Tech Support lvl 3 (Former Employee) – Houston, TX – August 15, 2016
I've been able to flourish in the technical world. Grew more proficient with Microsoft programs along with any technical troubleshooting and solutions dealing with computers and products. Advanced in my career as far becoming a technical specialist, able to Intern with my Dispatchers and Operations group multi-task. Loved teaching customer's new ways to come to solutions with their day to day problems with services. Focused solely on the service given
Healthcare, open door policy, sometimes free lunches
Front Counter/Sales Representative (Former Employee) – Boca Raton, FL – August 15, 2016
I absolutely love Comcast, the best company I have ever worked for. With great benefits and a wonderful encouraging management staff. Friendly co-workers almost like a home away from home. Working inside the store is the best to me.
Free Cable services and unlimited growth potential
Met and exceeded monthly collection and customer retention goals. Recognized for valuable contributions to Comcast credit and collections. Received commendation for helping department meet $12-million collections challenge. Make payment arrangements with delinquent customers.
Construction Technician/Construction Coordinator (Former Employee) – Farmington, NM – August 14, 2016
My position required being in good physical shape and advance knowledge of Cable TV Plant construction. Constant mind set in the fact that you were working just a few feet away from high voltage. Safety practices is an absolute must. Most work load was provided ahead of time. The "fielding" of the job site was important in the need for calling in locates or other hazards that may be encountered. Pole climbing and able to stay up on the pole for very long periods of time an everyday occurrence, especially when working backyard easements. Knowing that you perform work that affects many customers and their need for a reliable product is the satisfaction I get from all the hard work involved.
Customers approaching you and showing their gratitude.
A typical day at work would involve utilizing and applying analytical skills to solve technical issues. Being in this field also enables interacting with customers to build good relationship for both ones self and the company.
Direct Sales Representative (Former Employee) – State College, PA – August 13, 2016
Worst job ever. My position was misrepresented. Company confused about there own promotions. Ended up door knocking when my position was to be networking. This job is outdated. The fuller brush man does not exist in today's world. For the size of the company, computers out dated. Product is good but how the company conducts business is anequated . Would you open your door to a stranger at 8 pm at night? Very poor customer service. Very poor employee relations. This job is for very few. If you are good at cold sales and can get into someone's home at 8 pm then go for it. But less than 10 percent suuceed at this job.
Tier 3 Tech 2 (Current Employee) – Greenwood Village, co – August 11, 2016
Comcast is a company that changes and developed with out looking at the people in front of change. they have a lot of people who are more skilled then the position they are forced into. Once the change is completed it is hard to get the backing to promote out. The company does have its good side like education and training skills are there. and they try to do work life balance at a high expectation.
Good benefits and compensation and learning oportunities
Sales Associate/Customer Service (Former Employee) – Miramar, FL – August 11, 2016
company doesnt care about employees work them like slaves and pay little of nothing customer service sucks crazy hours open 365 days have to bid for holidays pay sucks for a company who is making so much money
Retail Sales Representative (Former Employee) – Plymouth, MI – August 9, 2016
It started out as a great company to be employed for but the position i was in required me to have a business phone that customers could call. customers didnt seem to respect hours and the fact that i can't do everything.
Customer Loyalty Representative (Retention) (Former Employee) – Colorado Springs, CO 80919 – August 9, 2016
Comcast really takes care of their employees, even though it is a call center it does not give you a stressed out feeling. The support is great and everyone is friendly. The hardest part of the job for me was balancing it with school. The most enjoyable to was the environment.
Account Executive (Former Employee) – Sterling Heights, MI – August 9, 2016
A typical day working for Comcast in the Retention Department would consist of receiving approximately 50 calls daily. De escalate callers who may be irate in regards to a billing, technical, or lack of customer service. Persuade customers to upgrade their services to increase revenue. Attend team meetings and or trainings. Respond to daily emails. Chat through instant message board to share best practices. I learned how to get multiple projects done in a timely and accurate manner. There are some supervisors who are knowledgeable of their jobs, and others who are there to collect a check. There are over 300 agents in the building. Typically had a few that I associated with on a professional level. The hardest part of my job was working with the billing department who would transfer their calls to retention because they didn't want to assist the customer. The most enjoyable part of my job were the incentives that the company would provide to you based off your performance.