Good place to work, watch out for metrics
Customer Account Executive (Former Employee) – Beaverton, OR – April 12, 2017
Comcast was a great place to work. The people are marvelous- and is it's greatest feature - the benefits are excellent, and the pay appropriate for the skill level required. On the down side, despite paying lip service to "customer service is our most important product". Comcast insists on having every agent be a sales rep, and those in sales are required to meet quota goals that force them to manipulate customers into buying services they don't need. That and an embarrassingly frustrating IVR are not conducive to a positive customer experience. Specifically, sales reps are required to sell all four lines of business on every call, even though most customers have little to no interest in home phone or home security.
Great people and benefits
Pressure to constantly sell - and the assumption you'remotivated solely by money