network maintanance (Current Employee) – Ashburn, VA – April 6, 2016
Fun place to work constant employee interactions, Employee training ,and safe working conditions. Unlimited growth potential good balance between personal and professional life. very understanding management
Collection Representative (Former Employee) – Livermore, CA – December 4, 2017
collections was made by inbound and outbound calls. every employee in the department had the same goal to collect past due balance on account and earn the collection bonus. it was difficult to get many people to pay their bill even when preventing service from being interrupted.
Retention Supervisor (Current Employee) – Horsham, PA – December 4, 2017
Handle customer inquiries, complaints, billing questions and payment extension/service requests. De-escalate disgruntled customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
The food service GM, Catering manager and the banquet managers are the worst people to work for. Do not work at this place in Colorado. Also, corporate managment was no help when asking for gidence. I feel sorry for anyone who works for them. All you have to do is ask any hourly employee for the truth.
Customer Service Specialist (Former Employee) – Woodridge, IL – December 3, 2017
Comcast is a great company to work for but not every department is a great place to be in. I would not recommend the customer service department in the Woodridge Customer service location, or the GCR but the company is great. It really does want to bring a better product to the customer to enhance their entainment experience.
great benefits, free service, free lunches and quarterly bonuses.
stressful, very stressful. to the point where it can affect your health.
Technician (Current Employee) – Fairfield, NJ – December 3, 2017
Get ready to be miserable. Its all about productivity. Get it done! The amount of time to complete all tasks at the customers premise hasnt changed in 10 years. They expect miracles in a 2 hour time frame with 2 jobs in that frame. Horrible communication. Revolving door of managers,supervisors and directors that all are from the same school of dysfunction. Many powerbar lunches will be had. Wear diapers cause you wont have time to use the bathroom. You wont advance without getting in bed with all of management. Even then you may get used and thrown away. Don't get stuck in the Matrix, run!!
Customers feed you
Pay, advancement, sore backend, grey hair from stress
Tier 2 Technical Support (Former Employee) – CO WA – December 3, 2017
My latest role this year was taking Chronic and Helpdesk phone calls. Chronic callers were customers who had some sort of company issue (technical, billing, appointment, fraud, etc). Helpdesk calls were from floor agents who needed technical help at a lower level. The experience was quite stressful since my position was shipped 60 miles away and there was no opportunity to work from home, I was asked to make the commute every day from Sumner. Management at Comcast is very mixed (some supervisors are micromanagers and others let you do your job without much overseeing). Our manager is out of Denver and came out to see us only once a month. Workplace culture is very laid back but changing constantly. Diversiy is strictly enforced and Comcast has a zero tolerance policy for any sort of discrimination or harassment, The hardest part of the job was switching between Helpdesk (agent) and Chronic (customer) calls constantly. The most enjoyable part of the job would have to be going in everday and having to solve all sorts of problems in real-time .
great work environment, friendly people overall
stressful, irate customers that you are challenged to deal with
Billing Specialist (Former Employee) – Indianapolis, IN – December 3, 2017
good envoirment to work in The company is an equal opportunity employer ace,, age, color, religion, national origin, veteran status, disability,, gender identity, genetic information or any characteristic protected by law.
Stressful, no job security, management not supportive
Director, Finance (Former Employee) – Chesterbrook, PA – December 1, 2017
While overall I believe Comcast is an excellent place to work, Comcast Spotlight is laying a lot of people off and failing to make budget. Be wary of accepting a role here is you are looking for long-term career stability.
Telesales Rep (Current Employee) – Alpharetta, GA – December 1, 2017
Although Comcast itself is an amazing Company to work for, the truth is a lot of the leaders within the company don't support advancement. The benefits of working for a company like Comcast are limitless, but growth is hard.
BILLING AGENT (Former Employee) – Chelmsford, MA – November 30, 2017
Great pay, discounts are great but don't have time nor energy to enjoy it. Most customers are the worse and floor support barely want to take escalated calls. If you don't mind being cursed at or threaten then this is the job for you.