Comcast Employee Reviews

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collections require skills
Collection Representative (Former Employee) –  Livermore, CADecember 4, 2017
collections was made by inbound and outbound calls. every employee in the department had the same goal to collect past due balance on account and earn the collection bonus. it was difficult to get many people to pay their bill even when preventing service from being interrupted.
Pros
pay, working with friends
Cons
getting everyone to pay their bill
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Micromanaged
Retention Supervisor (Current Employee) –  Horsham, PADecember 4, 2017
Handle customer inquiries, complaints, billing questions and payment extension/service requests. De-escalate disgruntled customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
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Good Place to work if you maintain good relationships
Specialist 2, Product Sales Support & Analysis (Current Employee) –  Schaumburg, ILDecember 4, 2017
Fast-paced environment that is constantly changing.Good working relationships are important for growth. Office culture varies from location to location.
Pros
Benefits
Cons
Office politics
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Fast paced busy sometimes stressful
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Stockton, CADecember 4, 2017
Good company to work for and employees worked as a team. High volume of calls and strict procedures and tons of training. Benefits and perks a big plus.
Pros
Great benefits
Cons
Dealing with negative customers
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Stressful, but rewarding.
Retention Agent (Former Employee) –  Malden, MADecember 3, 2017
The benefits are good, but the pressure can get to someone not used to the kind of stress both angry customers and strict goals can create. Its a good job for people that are used to demanding jobs.
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Great Products
Xfinity Professional 2 (Former Employee) –  Memphis, TNDecember 3, 2017
Have terrific products but bad Management Issues. Constantly changing what procedures to follow on daily basis. Managers and Supervisors leaving, this is a true indicator of performance.
Pros
Great Products
Cons
Cant service them
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Fellow employees were fine, but management might have been the worst I have everwork for. Do not work for the the loveland, colorado BEC
Executive 5 (Former Employee) –  Loveland, coloradoDecember 3, 2017
The food service GM, Catering manager and the banquet managers are the worst people to work for. Do not work at this place in Colorado. Also, corporate managment was no help when asking for gidence. I feel sorry for anyone who works for them. All you have to do is ask any hourly employee for the truth.
Pros
the people you work next to.
Cons
The GM, banquet and catering manager.
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comcast
Customer Service Specialist (Former Employee) –  Woodridge, ILDecember 3, 2017
Comcast is a great company to work for but not every department is a great place to be in. I would not recommend the customer service department in the Woodridge Customer service location, or the GCR but the company is great. It really does want to bring a better product to the customer to enhance their entainment experience.
Pros
great benefits, free service, free lunches and quarterly bonuses.
Cons
stressful, very stressful. to the point where it can affect your health.
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Sausage factory
Technician (Current Employee) –  Fairfield, NJDecember 3, 2017
Get ready to be miserable. Its all about productivity. Get it done! The amount of time to complete all tasks at the customers premise hasnt changed in 10 years. They expect miracles in a 2 hour time frame with 2 jobs in that frame. Horrible communication. Revolving door of managers,supervisors and directors that all are from the same school of dysfunction. Many powerbar lunches will be had. Wear diapers cause you wont have time to use the bathroom. You wont advance without getting in bed with all of management. Even then you may get used and thrown away. Don't get stuck in the Matrix, run!!
Pros
Customers feed you
Cons
Pay, advancement, sore backend, grey hair from stress
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Great place to work but stressful
Tier 2 Technical Support (Former Employee) –  CO WADecember 3, 2017
My latest role this year was taking Chronic and Helpdesk phone calls. Chronic callers were customers who had some sort of company issue (technical, billing, appointment, fraud, etc). Helpdesk calls were from floor agents who needed technical help at a lower level. The experience was quite stressful since my position was shipped 60 miles away and there was no opportunity to work from home, I was asked to make the commute every day from Sumner. Management at Comcast is very mixed (some supervisors are micromanagers and others let you do your job without much overseeing). Our manager is out of Denver and came out to see us only once a month. Workplace culture is very laid back but changing constantly. Diversiy is strictly enforced and Comcast has a zero tolerance policy for any sort of discrimination or harassment, The hardest part of the job was switching between Helpdesk (agent) and Chronic (customer) calls constantly. The most enjoyable part of the job would have to be going in everday and having to solve all sorts of problems in real-time .
Pros
great work environment, friendly people overall
Cons
stressful, irate customers that you are challenged to deal with
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Nice work place
Billing Specialist (Former Employee) –  Indianapolis, INDecember 3, 2017
good envoirment to work in The company is an equal opportunity employer ace,, age, color, religion, national origin, veteran status, disability,, gender identity, genetic information or any characteristic protected by law.
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Fast paced environment
Billing Analyst (Former Employee) –  Englewood, CODecember 3, 2017
Fast, often changing priorities. Management wasn't always available to discuss common daily issues and/or there wasn't much direction given - most job duties ended up being self taught.
Pros
Friendly co-workers
Cons
Lack of direction
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nothing but good things to say.
Account Executive Retention Specialist (Former Employee) –  Morgan Hill, CA 95037December 2, 2017
Challenging work environment. That being said, the management team did many wonderful things to keep stress to a minimum, to instill a sense of camaraderie and to make everyone feel welcome.
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Very weak management
Account Executive (Former Employee) –  Houma, LADecember 1, 2017
management did not communicate very well, and there was very little follow through with commitments. It often felt like our team was given unrealistic deadlines and goals.
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Stressful, no job security, management not supportive
Director, Finance (Former Employee) –  Chesterbrook, PADecember 1, 2017
While overall I believe Comcast is an excellent place to work, Comcast Spotlight is laying a lot of people off and failing to make budget. Be wary of accepting a role here is you are looking for long-term career stability.
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The Truth
Telesales Rep (Current Employee) –  Alpharetta, GADecember 1, 2017
Although Comcast itself is an amazing Company to work for, the truth is a lot of the leaders within the company don't support advancement. The benefits of working for a company like Comcast are limitless, but growth is hard.
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says fun place to work as a lie
Customer Service Representative II call center (Current Employee) –  Lynwood Center, WADecember 1, 2017
stressful job management lacks. pushes sales as incentives and punished those that do do this optional sales incentive. company is a joke on customer service.
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Very fast-paced enviroment and very competitive for nothing.
Direct Sales Representative (Former Employee) –  Alpharetta, GA 30022December 1, 2017
Time definitely soared by while working at Comcast but the stress that was involved was kind of to much for me. Tying it with what I already had going on at home was mind-blowing.
Pros
Energetic Enviroment
Cons
Too competitive in the wrong way
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I enjoyed and liked my job
Sales Support/Billing Analyst (Former Employee) –  Norcross, GADecember 1, 2017
I enjoyed working at Comcast but there's a glass ceiling. The pay was Ok or average and the benefits are good. But, I never felt there's a good chance for advancement for all employee's.
Pros
Great benefits and discounts
Cons
hard to advance
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Great pay but too stressful
BILLING AGENT (Former Employee) –  Chelmsford, MANovember 30, 2017
Great pay, discounts are great but don't have time nor energy to enjoy it. Most customers are the worse and floor support barely want to take escalated calls. If you don't mind being cursed at or threaten then this is the job for you.
Pros
awesome discounts
Cons
everything else
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Overall rating

3.8
Based on 9,136 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
4.0
Job Security/Advancement
3.3
Management
3.3
Culture
3.6