Pros: Shift flexibility, great management
Cons: large number of angry customers
Comdata, has a free flowing energy about it's work environment. Employees were happy and motivated to work. As a Customer Service Representative, I would service two types of customers. The first was in the Trucking Service Industry. It was never a boring day when focused on this group. There were, of course, times when calls became escalated, but for the most part the driver and the company's owners were easy to provide service to. The second was e-card customer's who would have their paychecks deposited on an e-card. E-card customers would inquire about the e-card program. This would the be most difficult part of the job. Often times, e-card customers were unaware of the policy and guidelines surrounding the usage of their cards. Many customers would call wanting fund reimbursements for one reason or another. Having to diffuse their anger was very challenging at times. Along with the helpless feeling of not being able to help them completely. Overall my experience at Comdata was great. Comdata's directors would host picnics and lunches to reward their employee's hard work. What made Comdata one of the best companies that I have ever been employed by is the fact that they value their employees. It is very noticeable and is one of the most common things told the entire time I was employed at Comdata.