Service Engineer (Current Employee) – OH – July 12, 2016
My typical day at work is working on copiers and printer from account to account. Half the equipment I learned and the other half I had to learn on mine own because I had no training. Management has been helpful. The company is very slow to move or hire someone else. I was covering over 200% of a area for over 9 months.
No manager riding your back watching ever move you do.
They are slow to move in every way so don't expect a raise soon.
Best product in the industry hands down! Great people to work with and fun environment! All about working smarter not harder. They treat you well and many incentives, you'll make more here than anywhere else in the industry
Sr FIeld Engineer (Former Employee) – Pittsburgh, PA – February 16, 2017
No training provided. Their concept is paper in paper out. If your a brown noser then this is the job for you. Terrible territories,2 hour drive between calls not unusual. Atrocious at getting you proper documentation and to cheap to property train you. Team leaders chosen by who is buddy buddy. Super micromanaged. Your a number chaser not a real field engineer. Would not recommend this if you have pride in your work. Oh, also when you need a part, God forbid it's used because it's not going to be clean, and often because they have no clue that machine really are different you will be lucky to get the right or properly working part. Avoid working for this circus if you're a professional.
You hava a job.
Terrible training. Being sent to work on equipment you have never seen. And no docentation
Account Manager (Current Employee) – Ohio – August 16, 2016
Unless your already "inside" the family, there's little to no opportunity for job growth here. Sales areas are stale at best and you have to fight to get those areas. Sales practices are deceptive at best. Automatic price increases and fees are hidden within contracts and go unmentioned when contracts are completed. Is it a sin to sell a church a used piece of junk with increasing cost (and likely more machine than they'll ever need) and then service it with used and generic parts? High turnover in all departments.
I was in the internship program which taught me a lot about customer service and customer care reports.
Intern (Former Employee) – East Amherst, NY – January 20, 2016
My typical day at work would be assisting sales reps with presentations and how to assemble various copy and fax machines in front of potential customers. I would do follow-up calls for inactive accounts or accounts that already existed.
I learned that hard work creates results with inactive accounts. I also learned that you need to carry yourself in a very professional matter when dealing with all different types of customers.
My management team was great. I would be assigned certain tasks and have deadlines to meet and report back to the sales reps. It was a fun environment because their was a new challenge everyday.
I really enjoyed working with my co-workers. They taught me a lot and I would ask questions when I was unsure of how to approach the situation and they would be very helpful.
The hardest part was knowing it was an internship and no positions with the company were available with the company long term.
The most enjoyable part of the job was going to different site locations for the copiers and fax machines and meeting new people.
Work from home and in the office and customer visits; flexible and make own appts. with customers. Great coworkers and managers. Hardest part is not knowing what your schedule will be like from one day to the next in terms of appts with customers etc.
Nice work environment; flexible
Low wages in comparison to other companies with same job titles
Major Account Manager (Current Employee) – Columbus, OH – February 17, 2015
ComDoc is one of the worst jobs I have had. The culture is so unprofessional and they do not care about their employees. The only thing they care about our themselves and how they can get ahead. They withhold commissions and will change your job whenever they feel like it. Very few people are happy with their roles, thus the office work environment is very toxic. They also do not value women who want to have a family. I would not recommend my worst enemy to work their.
Field Service of HP printers at customer locations.
Field Service Representative/Lead Tech (Current Employee) – Columbus, OH – September 24, 2014
Field service repair of HP printers at customer locations, primarily within Central Ohio area. Schedule repairs with customers via phone calls prior to arrival to assess the problem and possibly resolve problem via phone. Preventative maintenance and repair of printers, tracking of parts inventory within own company vehicle. Provide technical support to other technicians on printers. Perform regular maintenance and upkeep of company vehicle.
Delivery Technician (Current Employee) – Pittsburgh, PA – April 29, 2014
Comdoc is an enjoyable place to work. The people that are employed within the company are very friendly and are eager to assist in any way they can to contribute to the overall advancement of the company.
Not a good work enviroment. Even though we worked on our own.
Field Technician (Former Employee) – Columbus, OH – October 27, 2013
ComDoc, initially seemed a good place to work. When they were bought by Global Imaging Systems the Management started becoming adversarial with the technicians. I would start from my home, be at my account by 8:00. Depending on my schedule, my next call could have been in the same town or three counties away. I had accounts in 11 different counties. At least 50% were equipment I was not trained on and had no documentation for. Teamwork amounted to me going to Columbus to help when needed. Vary rarely did I get help from techs working Columbus.
Sales Executive (Current Employee) – Pittsburgh, PA – September 12, 2013
As a Sales Executive a typical work day entails heavy prospecting, meetings with owners of small-to-medium businesses to CEO's of larger corporations, and providing solutions to manage the print needs of ever-changing workplaces.
Gained invaluable selling abilities and increased business acumen.