Pros: Small, usually family-owned
Cons: Heavy customer service, large group check-ins
Management treats you like family. My coworkers and I all worked well together, which led to an overall environment that was enjoyable to work in. I worked as a front desk clerk, so it was a fast-paced hotel-based office. There is heavy customer service skills and patience expected with this job. A typical day for an employee is dependent on one's shift, and I worked both first and second shifts at this location. First shift included guest checkout and the occasional monitoring of the continental breakfast area, followed by an audit. This is the busiest part of the shift. Afterwards, you might expect to do some light cleaning (spray and wipe counters and doors to remove fingerprints, etc.) and perhaps some early afternoon check-ins. Second shift is strictly check-ins, but it is also the busiest shift because its based on room sales and guest service experience. Second shift requires friendly service, the ability to memorize information such as room rates and room information to relay to a guest. For example, the guest might ask to be placed in a non-smoking room on the first floor, away from high traffic areas. Additionally, you may check in large groups at this time. Expect to operate typical office equipment such as computer software, phones, fax/printer, and audit machine. Filing/Records.