professional atmosphere, customer satisfaction is a must. office experience is a must.
Front Desk Associate (Former Employee) – Grove City, OH – May 20, 2017
I enjoyed working 3rd shift and doing the audit. its quiet but, at times it was a little scary because you were by yourself late at night. a clerical and business attitude is a must. providing accurate services for guests and keeping them satisfied is the goal as well as keeping the hotel full.
Front Desk/Customer Service (Former Employee) – Great Falls, MT – May 19, 2017
Everyone at this place has drama or a bad background it seems. The place itself looks nice and like only those with money can afford a night. The manager can't seem to let his employees know of any changes that are done, and if they ask about something he tries to put off answering because he doesn't like confrontation. He also is in the drama as much as anyone else and seems to be more involved or starts it.
Front Desk Clerk (Current Employee) – Merrillville, IN – May 18, 2017
Normal work is checking people in and out and keeping the lobby clean. Management isn't the best. Coworkers are both great and bad. Dealing with guest is the hardest part of the job but it can be enjoyable too.
Housekeeper (Former Employee) – Cleveland, TN – May 18, 2017
A typical day at work was hurry and clean this room form top to bottom. In 24 minutes or less we had to make bed s and change sheets as needed, clean the bathroom, clean the sink, clean the mirrors, remove all hairs from floor and sink area. Dust all furniture, draperies, vacuum the carpets, replace all soaps, towels, make sure no lights were blown, and air conditioner is working properly. The hardest part of this job is when you get the really nasty rooms to clean, but you still only have 24 minutes to get it cleaned! I enjoyed working in the laundry room the most. I t was hard because of the size of the sheets that had to be folded a certain way. You had to keep them from dragging on the floor. But it was easy work, even though you didn't get any hours there.
They would have a big lunch for use once a month, and they gave away gift cards to walmart for employee of the month reward.
They were not very management, and business oriented. They didn't act like they knew what they were doing half thr time.
Assistant General Manager (Former Employee) – North Smithfield, RI – May 18, 2017
Office front desk office duties daily Manage and organize staff Learn to grow within the company Fun and exciting workplace Customer service is always first priority Meet new people and to learn new tasks everyday.
A typical day at work i'll arrive to begin my 8 hour shift. I will check in about 40-69 people inckude those whi have reservations as well as walk ins. Since working here I have learned the hotel cmputer system, how to change payment info as well as split the bill between parties. I frequently make calls to guest and resolve any guest concerns. Mangement is goos. She listens, helps, and is fair. The workplace culture is okay. The hardest part of the job is dealing with disatisfied guess. What I love most aout this job is meeting new people and making their stay one to remember.
Houskeeping (Former Employee) – Fort Wayne, IN – May 16, 2017
Other then some of the employees you work with this place is the worst place to work. Not only is it show up and work til they say your done which is til you basically dead on your feet they also have no care in the world is something is private information and something very serious they just go around all willy nilly telling everyone about it I regret they day i stepped into this hotel to even apply DONT DO IT
was stable money to begin with. not enough management/employee understanding. bad on you body. days consisted of doing several rooms more that law accepted. can not move up in this business I knew ladys that worked there 7 years and is still a housekeeper