Challenging Creative Workplace.
Pros: no two days were ever the same.
Cons: service staff falling short on what the sales office had promised to deliver.
A typical day at work involved:
Responsible for day to day operations of sales and marketing department for a 160 room hotel. Developed and implemented all sales department policies and procedures. Created: Group Tour Packaging (providing “one stop shopping” for tour planners.) - Tour Operator, Group Leader, Comfort Corporate Club, and Banquet Brochures and Meeting and Banquet menus. Developed and Implemented: “The Comfort Corporate Club,” “Service Station Program,” “Comfort Cash,” “The Great Jelly Bean Caper,” including acquisition and redemption criteria, monitoring and tracking systems for all in-house guest reward programs, in addition to Advertising for special events.
I learned that every guest is unique.
The hardest part of the job was the initial restructuring of the sales office.
The most enjoyable part of the job was making sure that every single guest had the best possible experience when staying at my hotel