Cons: management management management!
Coworkers are great! Sadly management and the constant miscommunication from them, lack of effective leadership and low pay and ridiculous "benefits" make this place not worth it.. Not by a long shot.
Helping the deaf and hard of hearing is also a plus, but newer technology (email, texting) is making more and more people shy away from tty machines and 3rd parties (you the operator) being on the line.
All in all, stay away. Its a hassle, the promised 3 month raises told to u in training are NEVER given (they'll say ANYTHING to justify why they aren't given too) and after 2 years in this dead end job i can honestly say just stay away.