Sales Associate (Former Employee) – Joplin, MO – August 9, 2013
A typical day at CST, you go to your bay, put on your headset, and begin taking outbound calls. Some days it would be a 15 minute span of sitting there waiting for a call, then when you receive a call it would be an answering machine. Other days you would get calls constantly, some happy, most not.
Ten minute breaks every two hours, and free lunch cookouts on holidays.
If you were too understanding to the customer and didn't rebuttal them at least two times, you would get a write up.
Representative (Former Employee) – Springfield, MO – April 13, 2016
Communication Solutions is hands down the absolute worst place I have ever worked! They're completely unprofessional, unpredictable, and unreliable. They "keep track" of your hours, no clock on or docking sheet whatsoever and refuse to fix their mistakes. I was stripped of every dollar of commission as well as attendance bonus even though I had immaculate sales and perfect attendance. My former manager had run the floor for 3 years, they removed all of the tenured agents to inbound leaving her with newbies, therefore setting her up for failure and tossed her back on phones. The people are vile, and rude. CS as a whole is negative and they are truly con artists. I would NEVER refer anyone to work there! It is so wretched I've contacted the BBB and have discussed options with a few attorneys.
Voice Support (Former Employee) – Springfield, MO – February 14, 2016
Management will yell at you all day due to anger management issues and a lack of social competence. A high turnover rate of employees is a red flag that the company has difficulty retaining employees due to the stressful work conditions. Management will turn up music on the weekends with speakers making it impossible do perform job duties while on the phone and then come up with an excuse to justify it. Management constantly threatens punishment via termination as a least efficient behavior change method. Management is not receptive to employee feedback and has a paternalistic and hierarchical leadership structure. Upper Management is primarily Euro-American males.
terrible company Run!! the high stars reviews are from mgmt
outbound (Former Employee) – Springfield, MO – December 16, 2015
They yell all the time at you! your going to call people who have been called many times a day. your not going to sale anything to a willing customer. They call it a hard close when you kinda force people into something they don't want to do.
Expert (Former Employee) – Dayton, OH – October 19, 2015
While working as a Customer Service Expert for the past (4) years my job was largely associated with providing a powerful, positive customer service experience that reflects on every one of our clients, while answering the phones, gathering information and scheduling appointments. My experiences as a Customer Service Expert taught me to be more compassionate, patient and understanding of others.
Inbound Sales Agent (Former Employee) – Springfield, MO – September 27, 2015
Basically if you don't make sales, you will be fired at some point. Its a normal sales call center, if you have worked in call centers you get it, if not, well you better be ready to not take no for an answer!! If you don't make sales, well, they will threaten your job daily...that is just how it is!
management sucks, they pick favorites, usually its the one making sales that week.
telemarketing (Former Employee) – Joplin Mo – August 31, 2015
The place is ran by high school kids. Literally. Very screwy place too. They will tell you that you owe hours when you don't. The managers pick favorites. I got lucky and had the only good maneger on the campaign I was on. Still had to deal with the other ones who where fresh out of high school. This is a great job for high school kids. Most people who work there are high school kids or people who have a bad record and can't get hired anywhere else. Lots of drama and people who do drugs.
Breaks, good hours, overtime if needed.
bad management, lots of yelling, rude people, screwy people
customer care representative (Former Employee) – Springfield mo – August 26, 2015
I was there for around 4 months they hire a ton of people and then fire them all, there's no job security at all. The calls are back to back and yet they still let people go they have managers on the call floor to keep the calls down.. Most of the managers think there better than you. Also if you miss one day you get wrote up and you loose your attendance bonus so if you miss one day its around $130 gone.
Customer Service/Sales (Former Employee) – Springfield, MO – July 26, 2015
Clean bay, good phone etiquette, and a positive attitude are daily essentials. Excellent product knowledge coupled with dedication to customer satisfaction would be the main cause for most kudos calls and respected sales numbers.
Hiree (Former Employee) – Springfield, MO – June 7, 2015
Managers and employees do a lot of yelling all day long despite employees trying to talk on the phone with customers. They don't tell you during the interview or training that you will be yelled at and it will be really noisy.
fun and productive workplace very nice working conditions.
sales representative (Former Employee) – Springfield, MO – April 19, 2015
typical day included a team meeting at the start of the day then prepared for cold calling then proceed to call prospect customers for a few hours till lunch then after lunch have another team meeting talking about what challenges or obstacles we had to over come to make a sale after which we dialed more until it was time to go home.
had a gaming station you could play during lunch/break
the noise of all the other employees talking at once in a small area.
Good coworkers, helpful management, and flexible scheduling.
Telemarketer (Current Employee) – Joplin, MO – March 27, 2015
The hardest part of my job is the repetitive actions of calling day in and day out, also being in a chair not moving is a bummer to. The new management is really great and helpful. My coworkers are the best, every time I'm feeling down or i need help they are always right there for me.
Locked in hours, Occasional fun events, occasional free lunch