Great culture, mixed with a tough job and poor middle-management
Community Manager (Former Employee) – Boston, MA – September 5, 2012
You learn a lot working at Communispace - mining online communities of customers for national and global brands can be really edifying. In turn, you get to exercise your creative muscles by putting together reports and recommending next steps based around your findings.
The problem lies in that you're doing this on 2, 3 or even 4 accounts. So you end up in charge of day-to-day client management, internal project management, activity objectives and drafting (e.g., survey), activity fielding, as well as analysis and reporting. All-in-all, it's simply too much, especially for a job that requires you to think and dig through data for insights. So if you fall behind, which will happen, you risk upsetting Directors who aren't familiar with your entire workload.
To build on that, inconsistent reporting managers lead to some in Client Services shooting up the ranks (if they are trained well and their managers are willing to fight for them), while others seem to lie stagnant. It's a problem that's being addressed, so hopefully it will be fixed soon.
The upper management is really great, is very transparent about things, and seems to care about the employees, and in general everyone is very nice. The problems seem to arise when workloads drag people down, and stress them and their teams out.
transparent and caring upper management, nice people, great culture, gratifying work
workload is too much (in particular since it's thought-based), inconsistent middle-management, intra-office politics
Associate Community Manager (Former Employee) – Boston, MA – February 12, 2012
Communispace is a great place to work. There is always a lot of work to be done but the culture extends into all facets and teams. With hundreds of employees it would seem that it would be a head-down environment. However, all voices are heard, nobody is stifled by management, and they are one of the most interesting companies I've worked for.
never bored, special employee benefits, great location