Provided a great opportunity to feel that you made difference in the lives of people in your community
Pros: organization overall mission; good benefits
Cons: poor employee morale; high turnover
A typical day at work included assisting employees with end-user and software related issues, developing learning aids, researching and testing software functionalities, and attending meetings. During my tenure, I learned that I enjoy facilitating the learning process, as well as, problem solving to resolve issues, and turning troubleshooting issues into training opportunities. Management, by choice, did not relate with or to staff, or customers. For the most part, the majority of co-workers developed close working relationships that sometimes carried over to friendships outside of the workplace, especially those working closely together. The hardest part of the job was being the face of my department, ultimately becoming a trusted confidant of many co-workers that I interacted with; so, carrying the burden of so many peoples issues, concerns, and complaints about the workplace was the most difficult. The most enjoyable part of my job was, ironically, also the hardest part; I enjoyed working with such a diverse group of co-workers who trusted me enough to be open and honest with me, who trusted and respected my feedback, and appreciated my sincerity. The co-workers and the relationships that were developed, more than anything, is what I miss the most.