Good for getting into the healthcare industry
Customer Service Representative (Former Employee) – Seattle, WA – May 4, 2015
Typical day in customer service:
Answer inbound calls
Assist members and providers with benefit information
Learned how to read and understand claims
Work needs to be done on this end.
Great environment, most coworkers are great people. Some due not do their share of work but are still rewarded.
Hardest part of the job:
Most enjoyable part of the job:
Assisting members and providers with benefits.Making a difference, whether it be small, to help the members and providers.
Compensation, management issues, communication between departments