They Have All The Right Ideas But Have No Clue How To Put Them In Motion
Substance Abuse Counselor/Case Manager (Current Employee) – Worcester, MA – July 25, 2017
I love helping people and I used to love my job, but things are not improving at CHL. The benefits are great, but the pay is aweful for what we do and how much they expect of us. We are severely short-staffed and yet management keeps giving us more to do. They're piling on the paperwork, really, and it's gotten to the point where I am spending less time with the clients and more time documenting everything.
In the beginning I was able to see ALL my clients (8 per case manager) every day, but now we're so under-staffed that I end up with 16 or more clients to see on some days and I will actually only have time to see 4 or 5 of them. While I really don't care that I have to work extra hard, I DO care that the clients are NOT getting the time and attention they need. Management will listen to our complaints and then go about their business, adding more and more paperwork to our jobs duties.
Excellent benefits and perks
Out-of-touch management, short-staffed means poor customer care