Assistant Lobby Services Supervisor - Solutions SF
Community Housing Partnership - San Francisco, CA

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JOB SUMMARY
Solutions SF is a social enterprise of the non-profit Community Housing Partnership (CHP). Launched in 2007, Solutions SF runs an on call front desk Lobby Services business. The enterprise currently generates about $900k in annual revenue and provides supportive employment opportunities to approximately 50 on call and part time staff. Solutions SF employs formerly homeless individuals, providing not only employment with competitive wages and benefits, but also access to a wide variety of supportive services, including skill training, financial literacy education, counseling and professional development and a career path.

The Assistant Supervisor will be responsible for scheduling, data entry and documentation, and assistance in the oversight and operations of the desk clerk team. This is an excellent opportunity for a customer service oriented, organized, computer savvy individual with a flexible schedule to learn and grow with an organization that is growing and committed to helping change the lives of its employees.

AGENCY DESCRIPTION
Community Housing Partnership creates, implements, and demonstrates solutions to homelessness in San Francisco. To achieve this mission, Community Housing Partnership develops and operates high quality permanent affordable housing with comprehensive support services both on-site and through an outpatient substance abuse and mental health treatment program to assist its tenants who struggle with those issues. CHP currently owns and/or operates twelve housing sites that serve formerly homeless adults and families and has two new projects in the pipeline. CHP also engages in community and economic development through its certified job training programs, a community organizing project and a social enterprise that employs formerly homeless adults.

During the past five years, Community Housing Partnership experienced tremendous yet well-planned growth, tripling the size and scope of the organization by adding new services, innovative programs and over 900 units of housing. More significant is the fact that CHP has achieved an unprecedented 98% housing retention rate and 75% job placement rate among the formerly homeless adults and families it serves. CHP is financially stable with an annual operating budget of approximately $15 million. The organization has an outstanding staff of over 225 people, over half of whom were once homeless. For more information, visit www.chp-sf.org.

PRINCIPAL DUTIES

  • Scheduling

o First responder for primary business telephone
o Accept and enter new shifts onto the calendar
o Contact staff to fill shifts while balancing hours available amongst team and minimizing overtime
o Communicate with customers verbally and by email to confirm coverage
o Schedule trainings for staff at buildings as needed with direction from Supervisor
o On call evenings and weekends work as scheduled with Supervisor
o Maintain high customer service standard with customers and team

  • Operations

o Manage staff timesheets on a bimonthly basis ensuring accuracy of hours paid
o Bimonthly collection of sign in logs from each customer site
o Ensure SSF supplies and forms are in stock and available at all customer sites
o Assist in ordering and distribution of staff uniforms
o Help maintain organizational and employee documents and records on timely basis
o Assist in completion of new hire and termination paperwork
o Assist in staff outreach for retention program

  • Supervision of Staff

o Provide weekly summary of staff performance to Employment Counselor
o Identify and proactively coach desk clerk team on work behaviors
o Deliver employee performance notifications as necessary with cooperation of Supervisor

  • Customer Service

o Maintain excellent relationships with all customers, vendors, staff, and community
o Respond to customer concerns and complaints professionally and effectively
o Partner and collaborate with other CHP departments to achieve SSF goals
o Work collaboratively with Supervisor to grow the business
o Partner with Employment Counselor to provide feedback to help staff develop
o Other duties as needed

KNOWLEDGE, SKILLS and ABILITIES

  • Willingness to work on call including weekends and evenings; able to have a flexible schedule
  • Strong computer skills including word processing, spreadsheets, email and calendaring. Must be comfortable with all Microsoft programs including Word, Excel, and Outlook.
  • Prior experience in hospitality, concierge or security business preferred
  • Prior supervisory experience preferred
  • Strong customer service orientation
  • High level of organization and attention to detail
  • Excellent communication skills, both written and verbal.
  • Ability to work sensitively and effectively with diverse populations.
  • Commitment to working with homeless people and support for CHP’s mission and culture required.

COMPENSATION
Salary commensurate with experience. CHP provides an excellent benefits package.

APPLICATION PROCESS
Applicants should send their resume, cover letter and salary history via email. Please reference “Assistant Supervisor-Solutions SF Search” in the subject line. Resumes without a cover letter will not be considered.

Community Housing Partnership is an Equal Opportunity Employer
Formerly homeless people, women, people of color and people with disabilities are encouraged to apply.
CHP hiring policies require a background check for all applicants working with at-risk people.


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