Pros: client contact and comforting, helping them with the sometimes complicated procedures.
Cons: unfortunately there was one person who disagreed about my job performance..
I thought I did a very good job with this employer. A typical day was answering and processing calls for the therapists and Psychiatrists. As I was told personally by the doctors and therapists there, I went out of my way, working some evenings for certain patients, to help clients. I also went through the mail forwarding to other offices or departments, ordered supplies, made follow up appointments, kept packets pre-assembled for new incomes on Wednesdays. It was my responsibility to peruse their responses and make sure signatures were placed at appropriate places and all information provided before the Intake Counselor saw the new clients.
Twice a week I would be relieved from the phones so that I could put away office supplies and other items such as teas, coffees, toilet tissues for the upstairs office and the downstairs school for children.
It was a rewarding job that I really enjoyed.