Pros: friendly people, family work type atmosphere, good attitudes
Cons: healthcare, could provide better wages to the drivers for the amount of work expected
My work day starts at 4am and I always start the day with a formal greeting. I'll ask everyone from drivers to management how can I make their day better or what suggestions may they have to make our office a better work place. The expectations from our clients is our biggest task. Every personality is different which post a challenge on how you interact and find out how they would like to be treated. Listening and communicating makes a difference on how your day will go. The drivers are the core of our company so understanding how they feel is essential. If you don't take the time to ensure that they are in good health, happy or may have a situation at home that could affect their job performance. Then I haven't done my job as a safety supervisor to care about their needs or well being. We are all human and have feelings and whether you are a co-worker, a friend, a family member or someone who is need of a helping hand. You should always take the time to listen and understand what they are going through. Words of encouragement can make a difference in our daily lives. The hardest part of the job is disciplinary actions. It's finding the correct method on how to explain to the driver what he or she did wrong and how they will take it. If you confront the individual in a harsh or negative manner, their attitude will change which may cause poor job performance. Always discipline an employee away from anyone and in a private conference room if available. The best part of my job is having someone approach you about a situation and finding a way to resolve the issue. That normally brings a smile to their day and makes them feel that just because you are part of management that you do not take the time to care. I started as a driver and I don't forget as a safety supervisor what can of days a person can have with challenges that can make the work day difficult. Take the time to communicate and never forget the people who helped you along the way in your career path.