Warm and friendly atmosphere with co-workers and supervisor is a plus.
Pros: sometimes they provide meals for us and little perks. the health benefits are especially nice.
Cons: sitting for hours every day is hard. i have to get up and move several times in a day.
My typical day includes speaking with customer after customer in a timely manner to help them with their financial needs. I am required to soothe tempers and calm spirits and assure them that I will be able to assist them and rectify any and all issues they are concerned with. I enjoy speaking with the customers that are appreciative and patient. I also enjoy the challenge of taking the call of an irritated customer and applying certain verbal techniques and listening techniques that eventually help soothe their tempers.
I have learned much about the programs, banking in general and working as a team in my customer service department. I am continually learning and will always be, since every situation I deal with is so unique. I am grateful for a supervisor who is always patient and helpful and would never turn his back on me when I needed him. I am happy I have co-workers who are willing to do whatever it takes to be helpful and assist and I want to be there for them as well.
The hardest part of the job is a customer who is unrelentingly mean and you can see that it won't matter what you do or say, they will continue to have that kind of an attitude. In those cases, you still have to continue to be kind and patient with them and not take anything they say personally. The best part of the day is when there is some down time and you can joke and enjoy those around you. I am so grateful for a wonderful job.