Crothall and Touchpoint Sectors
Patient Services Manager (Current Employee) – Austin, TX – February 8, 2016
This company is big and has excellent programs that have been developed and implemented at corporate level. There is a gap between corporate and regional areas.
This company is supposed to be an expert in support services, but in my experience within the two sectors in which I worked, there is a lack of training and sharing their process with managers. The only training I received was wage and hourly online training as well as how to apply for FMLA with staff members.
I am disappointed in the consulting life, as there is quite a bit of opportunity, but hard to be successful without the right tools to have a successful account.